Telemanagement: March 1, 2006 – Volume 1, Issue 233

VIRTUAL CALL CENTRES: POTENTIAL PRODUCTIVITY BOOSTERS

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Telus slams OTA consent clause in mobile TV order

A new exemption order aimed at distinguishing between wireless telco-based mobile video services and yet-to-launch mobile TV services has some wireless network operators upset over its unique take on the broadcast retransmission regime, while others are indifferent.

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Service Providers Buckle Down

Bell cuts staff; MTS enters review

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Ready For the New ICT?

Hank’s Kwik-Service Drive-Thru Checklist

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802.11n Promises Faster Wireless

But a long road awaits the contentious technology

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Didn’t You Hear Me?’

If you want the executives’ ears, you need to speak their language

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The Case for Hosted Networking

Giving control to a provider might make sense

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How IT Earned Respect: Three Stories

Rise to the challenges and sell your achievements

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Shaking Down the Telcos

Curing bill errors requires persistence

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Mitel Goes Big

Ottawa network vendor aims for the enterprise

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