Some of the most inter­esting developments in VoIP are happening outside of the enterprise. Just as Web 2.0 phe­nomena such as social networking are making their way into busi­ness, in the future so will many of today’s VoIP technologies, now common in the SMB or consumer space, be seen in larger enterprises.

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Management, shaping and throttling are all terms that have been used to describe the capability that deep packet inspection (DPI) technology provides to its tele­communications carrier users. Packet prioritization, no longer used as often as it once was, clearly describes what carriers can do when they put this type of technology in their pipes. They determine what traffic gets passed through their networks more quickly than others.

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Legacy PBX systems are old and IP-based phone systems comprise the majority of systems now ship­ping. Properly done, VoIP can reduce communications costs, with VoIP applications delivering real-time col­laboration, unified communications, IP-based call centres, and more.

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For enterprises, in recent years the business of VoIP has mostly consisted in buying mysterious black boxes and IP-conversant network gear from ven­dors. The belief that slapping VoIP gear onto existing data networks would magically make expensive telephony charges go away is itself going away as legions of consultants descend on enterprises to make the voice and data parts work together.

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Voice over Internet protocol (VoIP) is taking over contact centres. As a result IP – whether used for voice, data or in future video – promises to change the way they operate. "I think we hit a milestone this year," says Paul Lutz, global product marketing prime for contact centre 6.0 and 7.0 at Nortel Networks Corp. "We’re actually selling more voice over IP (telephones) than we are TDM."

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Ontario pushes green IT

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