Canada’s wireless market is no where near saturated, it seems. Research firm IDC has released bullish predictions for the next four years, with consumer wireless services forecast to generate $3.26 billion in new revenue, followed by $1.2 billion in growth for the Canadian business sector.
Cogeco Cable Inc.’s acquisition of Toronto Hydro Telecom (THT) for $200 million has analysts speculating that the company is thinking much bigger than Canada’s largest city. It could also signal something of a comeback for Cogeco Inc. and Cogeco Cable chair Jan Peeters, who got badly burned in the CallNet takeover of Fonorola in 1998.
The CRTC maintained in a ruling last month that Centrex business telephony services are to be treated the same as other business local voice services for the purposes of deregulation. The June 19 decision denied an appeal from MTS Allstream, requesting the commission overturn a previous ruling on Centrex.
Quality of service (QoS) isn’t good enough anymore – enterprises must now tend to the user’s actual experience. "When someone calls in, you need to know how they are experiencing the service," says Guy Yogev, executive VP and co-founder of Israel-headquartered Ransys Ltd.Speaking to Telemanagement at the recent Canadian Telecom Summit in Toronto, Yogev talked up Ransys’ Attentive software suite, which functions as a modular and customizable Enterprise Feedback Management (EFM) system. Primary usage would be in a contact centre, though Yogev sees eventual applicability in the enterprise space.
Bidding in Industry Canada‘s Advanced Wireless Services (AWS) slowed considerably on Friday, with new bids dipping into the low 20s, but not before heavy bidding by Globalive Communications during the middle part of the day. In fact, in Rounds 149 and 151, the company placed more than 30% of the new bids in both rounds.
Datacom Wireless Corp., a developer of fleet tracking technology, has appointed Eric Morin as GM and July Cronier as controller. Morin has been with the Montreal-based company since 2002 and also serves as VP of operations a position he took in February 2007. Cronier takes over from France Daoust who resigned to pursue other interests.