Some commercial property owners and managers worry that the rampant growth of technologies like the Internet will erode demand for business and retail space as more people opt to work and shop from the comfort of home. But other owners and managers are embracing new technologies, using them to add value to their buildings through innovative services and added conveniences for consumers and workers in today’s wired economy. The development of new technologies and the growth of the high-tech sector over the last decade have brought about revolutionary changes to all aspects of the economy, including the real estate industry. The phenomenon of the Internet, for example, makes possible the "bricks and clicks" retailing model, in which consumers can shop and purchase on-line. Technology is also enabling a growing number of "cyber-commuters" to work at their fully wired home offices, with complete access to the outside world made available through their computers and the Net, eliminating the need to travel to the office. For some commercial property owners, these are worrisome trends. Retail property owners especially may have good reason to fear the emergence of on-line retailing and its potential for reducing the need for retail space. In one recent telling example, a U.S. landlord took a tenant to court to prohibit the tenant from advertising its on-line sales program in the retail premises owned by the landlord. On the other hand, astute owners and property managers of commercial space are competing to offer value-added services and support to meet tenants’ increasing demands for technology. They’re moving quickly to incorporate high-tech features into their buildings and leasing programs to attract both high-tech and other tenants.... On the retail shopping front, "bricks and clicks" e-commerce in Canada is still in its infancy. Although it is increasing in popularity against the traditional "bricks and mortar" model, its long-term impact on the demand for physical space is not yet clear. In other words, how much on-line shopping will be done instead of in-person shopping versus how much will be new sales growth? Cyber-shopping in Canada does not appear to be growing at the same pace as in the U.S. According to Global Online Retailing – An Ernst & Young Special Report, issued in January 2000, less than 10% of Canadian households have made purchases on-line, compared to 17% of U.S. households. These figures suggest, so far at least, that the impact of on-line shopping on bricks-and-mortar store sales is relatively modest. For some retailers, going on-line may actually be a growth strategy, as opposed to simply a market protection strategy. (Shoppers in the U.S. say that 40% of their on-line purchases would not have been made otherwise.) However, for many Canadian retailers, the Internet is merely an advertising tool used to promote their "on-land" operations. Most shopping centre Web sites provide little more than basic information for shoppers and prospective tenants while many retailers with Web sites aren’t yet offering on-line sales. For many retailers who do offer on-line sales, the Internet is often used only as a secondary distribution channel to complement their on-land facilities. Or, the Web site is positioned as a source of information for customers, and seen as a way to attract more to the store. One shopping centre Web site in Canada is enabling users to search by store or merchandise, select items and pay via credit card. The shopping centre charges a fee for shipping the orders or customers can avoid the fee by picking up their order from a concierge at the shopping centre. Valentini and Berger practice business law and specialize in commercial real estate at Osler, Hoskin &Harcourt in Toronto.