CRTC settles dispute over quality of service to the blind offered by Bell and Microcell
News | 03/05/2001 5:00 am EST
The CRTC has directed Microcell Connexions Inc and Bell Canada to provide billing information in a format that can be read by blind customers. The regulator was responding to Part VII applications filed last year by Toronto resident Chris Stark, who complained that he wasn’t given adequate service at Microcell’s and Bell Canada’s retail outlets and that information relating to the terms and conditions of service wasn’t sufficient for persons that are blind (RoW, Sept. 5/00).
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