Telemanagement: June 1, 2001

Editorial: The Six Stages of Telecom Competition Talking to ComputersHow three of Canada's most successful companies use speech recognition to improve service AT&T Execs: "Push the Refresh Button on Competition"A Telemanagement exclusive - AT&T Canada's top leaders discuss their company, the telecom industry, and the state of competition Critical Issues for Call Centre Management TodayExpert panel debates educating executives, training and retention, CRM, blended queues, and more Choices in Speed: A Buyers' Guide to Broadband Internet AccessBuyers must choose from a fast-changing roster of vendors and from several technologies, each with characteristic drawbacks. On the Line: Those Horrible Phone BillsConfusing and inaccurate invoices are the bane of every telecom manager's life Managing: No Easy Solution for SpamThe cures are often worse than the disease Bookshelf: Next-Gen Internet SecurityTwo worthwhile books, and one to avoid Regulation & Policy: CRTC Slashes Local Loop RatesTelecom revenue tax may fall to 1.5% Notebook: 10 Digits to Cross the OttawaCommittee proposes end to 7-digit calling between 613 and 819 Feedback: IP-PBX - Ready or Not?Telemanagement readers add their views to last month's exchange on next-gen phonesDownload a pdf copy:

Telemanagement: June 1, 2001

News | June 1, 2001

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