Has the CRTC lost touch with what consumers really want? The Canadian Cable Systems Alliance fears it has. The group, which represents smaller cablecos, argues that the complexity of rules associated with the carriage of Category 1 channels is seriously impeding the industry’s ability to respond to consumer demand. Allyson Townsend, legal counsel for the CCSA, presented a paper on this issue to delegates at a conference in Toronto earlier this week. In it, she argues that distributors and new digital licensees are spending too much time and resources on regulatory feuds, rather than on the highly demanding but relatively simple tasks of giving consumers the channels they want and at price points they find attractive.