Telemanagement: January 1, 2004 – Volume 1, Issue 211

Editorial: Who Speaks for Business Customers: Wireless number portability would offer benefits to business users, but their voices aren’t being heard in the portability debate. Protecting IP Voice: Next-Gen PBXs pose new security challenge; protecting them is a challenging aspect of every transition to IP Telephony. Mobile Imaging as a Practical Business Tool: Four Canadian organizations find that sending images on cellular networks pays off. The State of Competition: Growing Slowly, Still Fragile: Annual CRTC report shows gains by competitors and weakness of competition. In particular, local service competition remains weak. Twelve Trends That Will Shape Telecom in 2004: Forecasting is dangerous, but Telemanagement isn’t afraid. These are the issues we’re watching … Should Regulation Be Reorganized: Industry, Heritage, Competition Bureau, CRTC... Is there a better way? Ian Angus answers questions in an industry forum. On the Line: Are You Ready for Do Not Call? The new U.S. law creating a Do-Not-Call list has big implications for Canadian Call centres. Regulation and Policy: Bell Seeks Cash for DSL Growth; Spectrum Allocations Under Way; Municipal Access Issues. Notebook: Telus Unveils Hosted VoIP System; PIAC: Competition Increased Bills, Reduced Service; Telus Quebec Boosts Fibre Rates; Dortmans to Chair Leading Call Centre Conferences. Angus in the News Download a pdf copy:

Telemanagement: January 1, 2004 – Volume 1, Issue 211

News | January 1, 2004

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