Bell Canada receives support for Article 11 changes
Bell Canada’s proposal to allow for other methods of collecting express consent from consumers has received overwhelming support from other major industry players. Canada’s largest incumbent telephone company filed a Part VII application in November 2004 asking the CRTC to approve other forms of express consent as long as they require a positive affirmation on the part of the customer and that a record of that consent is retained for as long as it may be relied upon. Rogers Communications Inc. (RCI) writes in its December 20 comments supporting Bell’s application that the four methods currently allowed under commission rules should only be seen as examples. "It is that positive affirmation that protects the customer and ensures they have knowingly and intentionally provided consent," reads RCI’s comments. MTS Allstream also agrees with Bells’ suggestions. "MTS Allstream submits that this Part VII application should be approved in the interest of efficiency and cost-effectiveness for Canadian carriers, and in the interest of convenience and expeditiousness for customers," the company writes.

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