The federal government wants the CRTC to "move expeditiously" to implement wireless number portability, which lets users keep their phone numbers when changing cellular carriers (see page 20). This measure will bring welcome relief to corporate users, whose investment in their employees’ mobile phone numbers shackles them to their existing service provider. The cellcos have resisted wireless portability for years, issuing dire warnings that it would bring financial disaster. The CRTC had promised to examine the issue this year, but the federal budget’s hurry-up call should speed action. But lack of number portability is only one of the longstanding complaints of business users about their cellphone service. On the facing page, Don Spencer of Yamaha Motor Canada highlights another—the increasingly poor quality of handsets. The last issue of Telemanagement discussed a third—the chaotic character of wireless billing (see Telemanagement #222). Then there is the complex rate plan structure—a management headache for businesses. And there are the difficulties with customer service, and much more.Don Spencer sums it up better than we can, "The cellular industry seems to have lost touch with its roots, the business customers, who remain the most stable segment of their installed base." Meanwhile, an issue is headed our way that will give the cellcos a chance to turn over a new leaf. Dual-system handsets are being developed that can make calls either on corporate wireless LANs or—outside the premises—on cellular networks, with smooth handoffs going both ways (see page 17). Will cellular carriers try to block this technology as a threat to on-premise cellphone use? Or will they greet it for its potential to liberate business users from their wired phones? Here’s a chance for the cellcos to take a first step toward a new deal for corporate customers.