Letter to the Editor

Re: "Virgin Mobile says viable solutions to enable speedier WNP available in the market", October 18, 2005 The PricewaterhouseCoopers (PwC) plan for the implementation of WNP relies extensively on the use of existing systems and processes, as well as the valuable experience from the implementation of WNP in the U.S. The plan, developed with valuable learnings from the numerous mistakes surrounding the U.S. experience, is specifically designed to avoid any negative impact on Canadian customer service. While the Virgin Mobile comments purport to offer alternative approaches and new ideas for the implementation of WNP in Canada, the comments are in fact almost identical to the principles already contained in the PwC plan. For example, Virgin Mobile’s statement that Canada should "maximize the use of the existing wireline LNP system," is the same as Principle #7 of the PwC Plan: "Maximize Use of Existing LNP Infrastructure and Industry Processes." Virgin Mobile’s suggestion to use the existing Number Portability Administration Centre Service Management Centre (NPAC/SMS) is the PwC Plan Recommendation #5, and Virgin Mobile’s proposed use of service bureaus is PwC Plan Recommendation #25. The fact is that the PwC Plan already leverages number portability systems and processes that have been developed in the U.S. and Canada, and the time-savings associated with this is reflected in PwC’s implementation schedule. Overall, it appears Virgin Mobile’s comments support the approach taken by the PwC Plan, and only differ in the amount of time the company believes is required to complete the task. However, no evidence or substantiation for a shorter implementation schedule has been offered. Yours truly, Peter BarnesPresident & CEOCanadian Wireless Telecommunications Association

Letter to the Editor

News | 11/01/2005 5:00 am EST

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