The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports. Wireless Service Gap ShrinksThis journal has often mentioned the dearth of enterprise-class service from wireless carriers. Judging from comments we’ve heard from telecom managers over the years, it seems Telus Mobility, Bell Mobility and Rogers Wireless look upon their corporate clients as simply a collection of individual users who share a contract, rather than as a unique type of client with sophisticated billing and package requirements. But recent moves from two providers suggest the carriers might be changing. In November Telus announced that it would create a single "business solutions" unit to address corporate communications requirements, wireline and wireless together. This is good news for businesses using Telus Mobility’s services. The restructuring may help Telus offer mobile customers the same level of service firms expect from wireline. Surely some of the business-class aspects of Telus Communications, born of dealing with corporate clients, will filter down to Mobility. Meanwhile, Rogers announced a new product for small- and medium-sized businesses (SMBs): a wireless "forms" product that lets field services workers fill out work orders and collect job information and details about customers, all from handheld computers. Although limited to SMBs for now, mForms, as it’s called, could climb up the stack into the large-business arena in the future. There’s no assurance that these moves will translate into better service to corporate customers. But they bode well.Passing the BatonDecima Reports is proud to announce that Stefan Dubowski is taking the helm of Telemanagement.I will be working closely with Stefan as the journal’s contributing editor. Telecommunications is a world of constant change, even for its publications. Over the last year, Telemanagement has changed too, broadening its range of writers, covering new topics, and drawing more on the ideas and contributions of its readers. We have a bright new design. And Stefan, as managing editor, has added new insights and new energy. At the same time, Telemanagement has sought to be true to its traditions as Canada’s business communications journal. Our founders and consulting editors, Ian and Lis Angus, provide ongoing help and guidance. In the chaotic world of communications technology, our new editor will stand by our mission as advocates and advisers of telecom and networking decision makers. Our change of editorship is a good time for reader input. You can write Stefan at email@example.com.