The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports. Trust Is a Carrier ConcernJudging from a Yankee Group study, it seems many Canadian companies don’t trust service providers to manage enterprise communication systems. Given recent events, it’s no wonder. Released in January, the consultancy’s Global Network Strategies survey says 41% of Canadian firms prefer to keep network management as an in-house undertaking. It’s as if Canuck companies simply don’t trust outsiders to care for the various voice and data links used to keep firms’ worldwide offices interconnected. Recent events indicate that trust is a tough topic for carriers. Consider:Last month the tech world was abuzz with news that mobile phones belonging to military and government officials in Greece, and phones belonging to US embassy officials, were wiretapped just before the 2004 Olympic Games in Athens. The spying software resided inside the back-end systems of Vodafone, a UK-based wireless service provider. In January, the Electronic Frontier Foundation, a US digital-rights group, sued AT&T Corp., accusing the service provider of unduly giving the government access to customers’ calling details. Late last year Maclean’s magazine sparked a CRTC investigation into carrier security measures when it published an article detailing the ease with which it obtained the personal calling records of Canada’s privacy commissioner. While these occurrences do not apply to enterprise network management, they do suggest carriers have an uphill battle the trust department. It’s no surprise that Canadian companies are wary of managed network services.