The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports.  Canada's incumbent phone companies are missing an important opportunity in winning business for their IP communications services.  They have focused largely on the large enterprise sector as the primary means of driving revenue to the bottom line - a miniscule portion in terms of size of the entire Canadian business market. According to IDC, the small/medium business sector represents approximately 99% of all Canadian companies.  While this may be regrettable, it has opened the door for a number of small IP communications providers. One in particular appears ready to take the SMB market by storm.  Calgary-based Shift Networks has been targeting the SMB market with its on-demand IP telephony services. It recently got an endorsement from research firm Loewen, Ondaatje and McCutcheon.  Shift has to date focused on providing IP telephony services, but will by the end of the first quarter add email, shared calendaring and file sharing applications to its product portfolio. It is also hoping to enter the lucrative Ontario market sometime this year.  Should the incumbent telephone companies be worried about Shift? Not in the enterprise space anyway. But with a large number of SMBs planning on upgrading to some type of IP telephony system in the next few years - 60% according to some research - this could prove to be huge for Shift, and an opportunity lost for the ILECs.  As Trent Johnsen, president and CEO of Shift says, the ILECs think they have some "God-given right" to be in business, while upstarts cherish the business they win.  This could be the deciding factor in the SMB space.