Home Page News Briefs People Media Telecom Archives About Us GET FREE NEWS UPDATES
Advertising Subscribe Reuse & Permissions
The Hill Times Parliament Now The Lobby Monitor HTCareers

Nortel technology streamlines consulting firm’s network

Briefs | 03/19/2007 4:00 am EDT

Nortel Networks Corp.’s IP-based technology has helped Capgemini Spain, a global consulting services company, create a single, virtual contact centre for agents located at facilities in Madrid-Alcobendas, Barcelona and Asturias. The process has allowed the company to improve responsiveness to customer inquiries and increase the productivity of its agents. "With Nortel contact centre solutions we have been able to significantly expand the versatility of our customer service while greatly simplifying the tools we use to implement, maintain, manage and use our network on a daily basis," said Jose Andres Sanchez, VP of outsourcing services for Capgemini.

This content is available to wirereport.ca subscribers

Already a subscriber? Sign in here

Unlock all the Canadian telecom, broadcasting and digital media news you need.

Take a free trial or subscribe to The Wire Report now.

FREE TRIAL

Two weeks free access to thewirereport.ca and our exlusive newsletters.

Register for free

* Required

SUBSCRIBE

Unlimited access to thewirereport.ca and our exlusive newsletters.

Continue

* Required

Reuse & Permissions

Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact:

Customer Care, 613-688-8821 | subscriptions@hilltimes.com