Nortel Networks is set to open its new global operations centre of excellence in Istanbul, Turkey, the company announced on April 5. The facility will help provide enhanced technical support services to Nortel's service provider customers around the world, including those deploying next-generation mobile, converged, metro Ethernet and optical networks. "This center is vital to improving customer support as we enter a new era of communications driven by the convergence of three powerful megatrends we believe are significantly changing the industry – hyperconnectivity, communications-enabled applications and true broadband," said Nortel CEO Mike Zafirovski.

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