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On the Line: The quest for creativity, and escaping the ‘do more with less’ prison

News | 05/07/2007 2:08 pm EDT

The CFO looked my client in the eye and said, "You've got to cut expenses. Find me some savings. We need to trim your budget by 7% next year." The IT director replied, "You don't understand what we face. We're running all the time, we're putting out fires, we can't abandon our users. And the new systems we just installed, the ones that were supposed to save us money, take more support than the old stuff."

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