Home Page News Briefs People Media Telecom Archives About Us
Advertising Subscribe Reuse & Permissions
The Hill Times Parliament Now The Lobby Monitor HTCareers Classifieds

VPs, engineers, sales execs…everyone’s on call in the extended contact centre

News | 05/22/2007 1:25 pm EDT

Call centre? Who needs a call centre? It's a paradigm-shifting notion, but the technology is now available, with SIP (Session Initiation Protocol) and presence management, to extend the call centre out of the realm of the headset-equipped dedicated agent to include anybody in the enterprise qualified to handle customer enquiries.

To keep reading, get a free trial.

Already a Subscriber?

Reuse & Permissions

Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact:

Customer Care, 613-688-8821 | subscriptions@hilltimes.com