Home Page News Briefs People Media Telecom Archives About Us
Advertising Subscribe Reuse & Permissions
The Hill Times Parliament Now The Lobby Monitor HTCareers Classifieds

The fix is in Part II: kicking call centre training into high gear

News | 07/03/2007 1:49 pm EDT

For some, contact centres are among the most despised manifestations of communications technology. They're difficult to navigate, and agents aren't always particularly helpful. There's room for improvement. The following article, part II of Gerry Blackwell's investigation of call centre enhancements, provides advice to help companies get back into the client-aid game.

To keep reading, get a free trial.

Already a Subscriber?

Reuse & Permissions

Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact:

Customer Care, 613-688-8821 | subscriptions@hilltimes.com