The fix is in Part II: kicking call centre training into high gear
News | 07/03/2007 1:49 pm EDT
For some, contact centres are among the most despised manifestations of communications technology. They're difficult to navigate, and agents aren't always particularly helpful. There's room for improvement. The following article, part II of Gerry Blackwell's investigation of call centre enhancements, provides advice to help companies get back into the client-aid game.