VoIP changes the game for telework and call centres
News | 05/28/2008 3:12 pm EDT
Voice over Internet protocol (VoIP) is taking over contact centres. As a result IP – whether used for voice, data or in future video – promises to change the way they operate. "I think we hit a milestone this year," says Paul Lutz, global product marketing prime for contact centre 6.0 and 7.0 at Nortel Networks Corp. "We’re actually selling more voice over IP (telephones) than we are TDM."
This content is available to wirereport.ca subscribers
Already a subscriber? Sign in here
Unlock all the Canadian telecom, broadcasting and digital media news you need.
Take a free trial or subscribe to The Wire Report now.
Two weeks free access to thewirereport.ca and our exlusive newsletters.
Unlimited access to thewirereport.ca and our exlusive newsletters.