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Increasing deregulation fuels rise in customer discontent, claims consumer advocacy groups

News | 06/09/2008 4:54 pm EDT

Two consumer advocacy groups say the increasing number of actions against the country’s telecommunications service providers demonstrates they are losing touch with their customers. One of those groups – the Canadian Internet Policy and Public Interest Centre (CIPPIC) – goes so far to suggest regulatory intervention where market forces are failing to protect consumers.

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