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Don’t settle for poor quality of service for IP voice: demand better from your carrier

News | 06/14/2008 5:28 pm EDT

After 100 years or so, telecom network engineers figured out how to make business phone systems run flawlessly over the public switched telephone network (PSTN). We took a high “quality of experience” for granted. And if it wasn’t there, businesses invoked service level agreements (SLAs) and demanded, and got, compensation from carriers.

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