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Retaining your telecommunications customer base: Put water in the bucket before the fire breaks out

News | 06/03/2009 7:24 pm EDT

The Canadian telecom industry is on the brink of a period of rapid change. With the expansion of the wireless spectrum to new competitors and the imminent introduction of 4G wireless technology, the shape of the industry will undoubtedly look much different in the next two to three years.

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