Home Page News Briefs People Media Telecom Archives About Us
Advertising Subscribe Reuse & Permissions
The Hill Times Parliament Now The Lobby Monitor HTCareers Classifieds

Bad customer service costs Canadian communications industry $4 billion annually: Study

News | 11/26/2009 2:15 pm EST

Canadian companies lose a whopping $9.7 billion in a year because of poor customer service, with landline, wireless, ISP and television signal distributors among the worst hit, according to a study from Genesys Telecommunications Laboratories Inc.

To keep reading, get a free trial.

Already a Subscriber?

Reuse & Permissions

Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact:

Customer Care, 613-688-8821 | subscriptions@hilltimes.com