Bell Canada’s Internet usage tracker has reported higher data charges than were actually used, The Toronto Star reported Tuesday. The Star cited three instances where Bell customers said the Internet usage reported by Bell’s Internet tracker on its website was higher than the amount the customers actually used. One customer, Allan Taylor, said he did not exceed 2.5 GB per month but was charged for going over the Bell monthly cap of 25 GB. Another customer, Jerry Shulak, told the Star that Bell’s tracker reported usage of 2.7 GB of data for Feb. 2, but he used no more than 150 MB that day. The accuracy of the tracker is important because, under a usage-based billing system, customers must keep an eye on their usage to know whether they exceed their caps, at which point they will be charged per gigabyte. The Star reported that Bell posted a notice about faults with the tracker on its website. “Please note that we have identified an issue that may cause Internet usage shown on the site to be overstated in some cases,” the notice said. “In order to ensure we provide reliable information to all our clients, the usage tracker will be unavailable while we resolve the issue. We apologize for the inconvenience.” The errors come on the heels of the CRTC’s recent decision on usage-based billing for third-party Internet service providers (ISPs), which sparked a national outcry about usage billing practices. The CRTC is now reviewing the decision. Jason Laszlo, a spokesman for Bell, told the Star that less than 0.1 per cent of the company’s Internet subscriber base was affected by the errors. “We’re making good to all of them. But yes, the timing is awful,” Laszlo said.