The CRTC announced Wednesday it has imposed a $12,000 administrative monetary penalty on Green Shield Windows and Doors Ltd. for a series of 12 telemarketing offences relating to the national do not call list. The 12 individual $1,000 fees stem from a series of 185 complaints the commission received about the company’s telemarketing practices between last January and last November, the CRTC said. In all, 10 of those calls were found to be made to numbers listed on the national do not call registry, and two of those calls were made at a time when the company’s subscription to the registry had lapsed. The CRTC ordered the payment of the fines and said the company had not maintained due diligence in properly utilizing the do not call list. “The Commission notes that there were significant lapses in Green Shield’s National DNCL subscription and that this situation was not remedied during the course of the investigation; it was only rectified when Green Shield received the notice of violation. The Commission also notes that Green Shield has downloaded the National DNCL infrequently,” the CRTC said. The commission also denied Green Shield’s request for an oral hearing on the matter, noting that it had sufficient written evidence to rule on the case. It rejected the company’s claims that consumer complaints were hearsay and did not live up to a judicial burden of proof. Also rejected was Green Shield’s request to have its legal costs reimbursed by the commission. The company now has until Oct. 28 to pay the fees, the commission said.