Home Page News Briefs People Media Telecom Archives About Us
Advertising Subscribe Reuse & Permissions
The Hill Times Parliament Now The Lobby Monitor HTCareers

Service providers often improperly object in complaints process: CCTS

News | 11/20/2020 5:30 pm EST
Photo via Pxhere.

Between Nov. 1, 2018 and Dec. 31, 2019, participating telecom service providers “improperly” objected to 542 customer complaints, and failed to provide complete responses to 931 cases marked as “unresolved,” despite a requirement to do so. 

To keep reading, get a free trial.

Already a Subscriber?

Reuse & Permissions

Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact:

Customer Care, 613-688-8821 | subscriptions@hilltimes.com