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Paper billing for vulnerable customers, not universally: CRTC

News | 02/10/2022 5:42 pm EST
The CRTC headquarters at the Terrasses de la Chaudière complex in Gatineau, Que.

The CRTC has determined that all communications service providers (CSPs), including telecommunications service providers (TSPs), Canadian carriers, and broadcasting distribution undertakings (BDUs), must provide certain market segments with free paper billing, in an effort to protect vulnerable consumers.

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