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$10 fees on customer service tasks don’t violate Wireless Code: Bell, Telus

telecom | 05/03/2019 5:27 pm EDT

BCE Inc., Rogers Communications Inc., Telus Corp., and Shaw Communications Inc. have responded to the CRTC’s questions about $10 fees they charge for some customer service tasks. Telecom companies were asked to respond to CRTC questions following media reports that telecoms were charging customers to complete some tasks through a customer service representative that they could otherwise do themselves online. All four companies told the CRTC they have such fees in place for at least some...

Four small TV providers to offer CraveTV

Media | 03/18/2015 7:11 pm EDT

BCE Inc.’s media division said in a press release Wednesday that its streaming service, CraveTV, is now available to customers of four small TV providers in Ontario. Bell Media said Hay Communications Co-operative Ltd., Mitchell Seaforth Cable TV, Tuckersmith Communications Co-operative Ltd. and Wightman Telecom are now carrying CraveTV. Hay Communications operates in Zurich, Grand Bend and Exeter, Ont., Mitchell Seaforth provides service in Huron and Perth County, Ont., Tuckersmith operates in Huron County, Ont., while Wightman operates “across southwestern Ontario,” the...