The retroactive application of the CRTC’s wireless code on all existing wireless contracts will be “mandatory” on June 3, 2015, allowing customers on the tail end of three-year agreements to exit without paying an early cancellation fee, said Barbara Motzney, the CRTC’s chief consumer officer. “It is clear that the Commission intended the final 3 June 2015 implementation date to be a mandatory date,” Motzney said Tuesday in a letter to the Canadian Wireless Telecommunications Association (CWTA). “Consequently, after 3 June 2015, early cancellation fees for all wireless service contracts will be determined in accordance with the formula set out in...
