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Mobile banking use up to 43%: J.D. Power

telecom | 07/13/2017 3:47 pm EDT

Canadians’ use of smartphones for banking activities has nearly doubled over the past three years, according to a new report by J.D. Power. The Canadian Retail Banking Satisfaction Study, released Thursday, found that mobile banking among Canadians has jumped to 43 per cent. Bob Neuhaus, J.D. Power’s financial services consultant, who led the study, said in an email statement that only about 23 per cent of respondents in its 2014 study said they used mobile banking, adding that a result of this surge can be attributed to the banks emphasizing such options, as well as their...