In addition to expanding the mandate of the Commissioner for Complaints for Telecommunications Services (CCTS) Thursday to include TV service, the CRTC told the organization to make more use of enforcement tools at its disposal, including “naming and shaming.” The CRTC said it believes that “promoting and monitoring compliance are necessary first steps in enforcement… it is not clear how much effort the CCTS has put into these activities or into enforcement, but at this point it would appear to be insufficient.” The tools the CCTS has at its disposal include...