Shaw focuses on broadband, customer service, as Telus takes subs
telecom | 12/13/2012 10:18 pm EST
Shaw Communications Inc. is focused on improving customer service, leveraging its new WiFi network, and selling more Internet service subscriptions to retain customers in its battle with Telus Corp. in Western Canada, said Peter Bissonnette, Shaw’s president.
“This is about making ourselves much more customer centric,” Bissonnette said in a phone interview this week. “Whatever our customers are demanding in terms of their experience, our objective is to meet that experience.”
The incumbent cableco, operating in Western Canada, is facing tough competition from
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