TAGGED AS TELUS
Expect industry pushback on new CRTC directive, MVNOs: experts
telecom | 03/26/2019 1:27 pm EDT
The Liberal government should expect some amount of industry opposition against the wording of the government’s new, consumer-focused CRTC policy direction and the regulator’s new pro-MVNO stance, according to some industry-watchers and insiders.
The big three and a...
Fido to implement $10 fee for some customer service calls
telecom | 03/25/2019 3:44 pm EDT
Rogers Communications Inc.’s Fido flanker brand will begin charging customers $10 if they opt to complete some tasks through a customer service representative, the company has confirmed.
Beginning on May 14, Fido customers will have to pay the fee if they call or...
ACORN asks review panel for low-income $10 internet
telecom | 03/13/2019 2:44 pm EDT
All Canadians whose earnings fall below the government’s low-income measure should have access to internet service for $10, an advocacy group is telling the panel reviewing the broadcasting and telecom acts. ACORN Canada also...
Telecoms added over 1.4 million new wireless subs in 2018
telecom | 03/13/2019 12:20 pm EDT
Canada’s publicly traded telecom companies added more than one million...
Calgary asking to appeal CRTC decision in bylaw case
telecom | 03/05/2019 7:24 pm EST
The CRTC misunderstood the scope of the issues when it denied an application by Calgary to formally...
Samsung readying 5G PR blitz in Canada: internal comms
telecom | 02/21/2019 5:23 pm EST
Samsung Electronics Co. Ltd. is embarking this year on a massive...
Telus says it can manage a Huawei 5G ban after warning of costs, delay
telecom | 02/14/2019 10:58 am EST
The head of Telus Corp. says the company would be able to “adeptly” financially manage a change in supplier dynamics if the federal government moves to ban Huawei...
Financial hit of a Huawei 5G ban likely ‘non-material’ to Bell, Telus: Desjardins
telecom | 02/12/2019 4:18 pm EST
If the Canadian government eventually decides to ban Huawei Technologies Co. Ltd. from Canada’s 5G networks, the financial consequences suffered by Canada’s big telecom...
Don’t mandate text message warning for emergency alerts: telecoms
telecom | 02/08/2019 3:29 pm EST
The majority of Canadian wireless providers who weighed in on a proposal to...
Huawei ban wouldn’t delay BCE’s 5G rollout: Cope
telecom | 02/07/2019 10:19 am EST
The head of BCE Inc. says he doesn’t expect that a ban on Huawei Technologies Co. Ltd.’s equipment...
CRTC says no Telus licence amendment over community TV
Media | 01/28/2019 5:54 pm EST
The CRTC has denied a requested licence amendment by Telus Corp., citing...
Don’t lift 100 Mbps wholesale speed cap: big telecoms
telecom | 01/08/2019 5:59 pm EST
Canada’s large internet service providers say granting the Canadian Network Operators Consortium (CNOC) request to lift the CRTC’s speed cap of 100 Mbps for wholesale internet would eliminate the...
Telus, Corus jockeying over PVR cloud storage rules
telecom | 12/19/2018 10:48 am EST
Corus Entertainment Inc. is taking issue with a request by Telus Corp. to have Parliament change the...
CRTC approves telecoms’ proposed low-cost data plans
telecom | 12/17/2018 6:14 pm EST
The CRTC has chosen not to make changes to lower-cost data plans suggested...
Wireless subs ‘on-track’ after Black Friday, but no winner: Barclays
telecom | 12/03/2018 2:19 pm EST
There doesn't appear to be a clear winner among Canadian telecoms after the intense sales period around Black Friday, according to Barclays Capital analyst Phillip Huang. “Deals for this year's...
ISED announces signing of first supercluster funding agreement
telecom | 11/13/2018 12:28 pm EST
Innovation Minister Navdeep Bains announced the federal government has signed a funding agreement with the group constituting its “advanced manufacturing” supercluster Tuesday, showing that Ottawa is ready to start handing out funding for its supercluster initiative. The agreement paves the way for Ottawa to direct almost $230 million in federal spending into the project, an amount that will be matched by the private sector, the government said in a press release. Bains made the announcement at the headquarters of robotics company Promation in Oakville, Ontario, signalling the...
Telus posts wireline gains at expense of Shaw
telecom | 11/08/2018 5:51 pm EST
Telus Corp. ended its third quarter with 187,000 new customers, reporting growth that beat expectations...
Telus and Rogers latest to upgrade LTE networks for IoT expansion
telecom | 10/26/2018 3:47 pm EDT
Telus Corp. is the latest telecom to upgrade its LTE network to support a broader array of internet of things (IoT) devices ahead of the anticipated deployment of 5G technology. The company...
Shaw proposes banning third-party door-to-door sales
telecom | 10/26/2018 12:10 pm EDT
Shaw Communications Inc. is proposing a ban on third-party door-to-door sales to curb aggressive and...
Shaw feels the competitive heat on wireline
telecom | 10/25/2018 6:04 pm EDT
Shaw Communications Inc. reported wireline results for the fourth quarter that analysts characterized as...
Former Telus employee can continue working at Rogers: B.C. court
Media | 10/24/2018 3:58 pm EDT
The Supreme Court of British Columbia has ruled that Telus Corp. can’t stop a former employee from immediately joining Rogers Communications Inc. despite signing a contract that forbids him from jumping ship within a year. The contract Daniel Golberg signed when he joined Telus as vice-president in 2005 included a stipulation that restricted his ability to work in a senior management capacity for a competitor -- in this case, Rogers’ Media division -- in certain provinces within a year of leaving the company, which he did in August. It’s a standard agreement in employment contracts...
Alberta court rules city bylaw lacks jurisdiction over telecom builds
telecom | 10/22/2018 5:00 pm EDT
Canada’s major telecoms have succeeded in getting an Alberta court to rule that a municipal access bylaw in Calgary can’t regulate the building of telecommunications networks. Until 2014,...
Iristel sues Telus for $135M in unpaid call services
telecom | 10/18/2018 6:29 pm EDT
Iristel Inc. is suing Telus Corp. for $135 million in withheld payments it said is owed to the company for terminating Telus’ customer calls, escalating tensions between the two in an ongoing fight over alleged traffic...
Barclays predicts ‘smooth sailing’ at Telus after VP exit
telecom | 10/02/2018 6:03 pm EDT
The upcoming departure of Telus Corp.’s president of consumer and small...
Allow ISPs to apply notice-forwarding costs to deter abuse: Telus
Media | 10/02/2018 8:21 am EDT
OTTAWA -- Fraudulent copyright infringement claims made through Canada’s...
Feds paid $190,000 in late-fees to telecoms: documents
telecom | 09/21/2018 6:31 pm EDT
The federal government spent at least $190,600 on late-payment fees and...
Rogers claims Iristel inflated its call traffic by over 295%
telecom | 09/12/2018 3:41 pm EDT
Rogers Communications Inc. is backing Telus Corp. in its traffic...
Big 3 offer twice the data in new low-cost plan proposals
telecom | 09/11/2018 5:41 pm EDT
BCE Inc., Rogers Communications Inc. and Telus Corp. have each proposed a set of new-and-improved low-cost wireless data plans to the CRTC that would be available through their flanker brands and...
CRTC combines Telus, Iristel applications
telecom | 08/21/2018 5:26 pm EDT
The CRTC have merged two Part 1 applications filed by Iristel Inc. and Telus Corp. earlier this month...
Big Three average wireless speeds increase: OpenSignal
telecom | 08/15/2018 4:31 pm EDT
Telus Corp. had the fastest average wireless speeds in the latest measurements by OpenSignal, with an average of 51.05 Mbps. BCE Inc. came in second, with 42.41 Mbps, ahead of Rogers Communications Inc., which had an average of 32.77 Mbps. Those were the same rankings, though lower speeds, than in a report from Ookla released earlier this month. “Canada has received a big injection of 4G speed in the last six months. Average 4G download speeds rose by at least 5 Mbps in our results for all three operators,” the report noted. The report was based on 678 million measurements on...
ISED OKs Shaw, Bell spectrum transfer in the North
telecom | 08/10/2018 12:41 pm EDT
Innovation, Science and Economic Development Canada (ISED) has approved a number of spectrum licence transfers between Shaw Communications Inc. and BCE Inc. ISED said in a pair of decisions that it has OKed the transfer of 11...
Telus’ customer service strategy improving churn in wireline: CEO
telecom | 08/03/2018 4:01 pm EDT
The customer service strategy that Telus Corp. has been employing for over...
Telus took top speeds in first half of 2018: Ookla
telecom | 08/01/2018 5:00 pm EDT
Internet speed test service Speedtest by Ookla announced the mobile network results from the first and second quarters of 2018 in a report on Wednesday, and Telus Corp.’s connection rate takes the crown, with BCE Inc. close...
CRTC asks carriers for lower-priced data-only plan proposals
telecom | 07/25/2018 5:29 pm EDT
The CRTC wants the Big Three to submit options for lower-priced data plans...
Court nixing Que. site-blocking ‘helpful’ against FairPlay: advocates
Media | 07/24/2018 5:59 pm EDT
The Quebec Superior Court has ruled against a plan by the Quebec government that would have forced Internet service providers (ISPs) to block unauthorized gambling websites,...
CRTC to hold sales practices hearing in October
Media | 07/16/2018 1:57 pm EDT
The CRTC will question telecoms about their sales practices at an October hearing in Gatineau, Que., the regulator said Monday as it launched a consultation. The proceeding is in response to an order by the federal government...
26 GHz band critical for early 5G adoption, telecoms say
telecom | 07/10/2018 5:30 pm EDT
The 26 GHz band will be one of the most critical and earliest-adopted bands for 5G services, telecoms said in reply to an Innovation Canada consultation on millimetre (mmWave) wave spectrum, but...
We have no obligation to offer paper bills: telecoms
telecom | 07/10/2018 4:54 pm EDT
There is no legal or regulatory obligation on telecoms to offer paper bills, BCE Inc. said in a filing to the CRTC, responding to an application asking the regulator to ensure companies must provide a paper bill to customers who...
Cogeco hires lobbyist with wireless spectrum expertise
telecom | 07/03/2018 11:54 am EDT
Amir Bigloo, who has a history of successful spectrum purchases as CEO of...
Bell tops broadband speed tests, but falls in customer satisfaction survey
Media | 06/22/2018 5:06 pm EDT
In a pair of studies measuring home internet service this week, BCE Inc. was positioned at the two ends of the spectrum, topping out the list of fastest connections in Canada, but falling to near the...
Low-cost data plans need higher caps, lower prices, CRTC hears
telecom | 06/14/2018 4:45 pm EDT
The Competition Bureau is among those who are telling the CRTC that mandated low-cost, data-only plans should have more data on offer, in a move that raises the stakes of the regulator’s proceeding...
Lack of cybersecurity framework mind-boggling: Telus exec
telecom | 06/04/2018 8:09 pm EDT
TORONTO — A security executive at Telus Corp. told an industry conference...
Shaw touts 5G trial success
telecom | 05/22/2018 4:21 pm EDT
Shaw Communications Inc. said in a press release Tuesday that it has successfully completed its first 5G trial.
The company said the tests, conducted with partners...
Telus says smartphone-specific adds at least on par with competitors
telecom | 05/18/2018 2:54 pm EDT
When paring the first quarter numbers down, Telus Corp.’s smartphone plan uptake rivaled its peers, if not beat them, despite comparatively lower new postpaid additions, a...
Big Gig-spawned deals ‘artificially’ inflated churn for Telus
telecom | 05/10/2018 6:58 pm EDT
The holiday season caused a dramatic inflation of Telus Corp.’s defection...
Big three unveil low-cost, data only plans to criticism
telecom | 04/25/2018 6:08 pm EDT
Canada’s big three wireless carriers have responded to the CRTC’s...
Wholesale payphone service no longer mandated: CRTC
telecom | 04/20/2018 4:35 pm EDT
Canada’s biggest telcos will be able to stop providing wholesale service for payphones, the CRTC has...
It’s not ‘notice-and-Norwich,’ SCC to hear in disclosure costs case
Media | 04/20/2018 11:33 am EDT
The notice-and-notice regime requires internet service providers (ISPs) to...
Spike in complaints causing delays at CCTS, mid-year report outlines
Media | 04/10/2018 6:00 am EDT
Complaints by Canadians about their telecom services increased so much in the second half of 2017 that the Commissioner for Complaints for Telecommunications Services (CCTS)...
Telus now offering mesh WiFi product in Alta. and B.C.
Media | 04/05/2018 5:04 pm EDT
Telus Corp. customers in Alberta and B.C. can now purchase its WiFi mesh...
TNW pushing ahead with Part 1 despite WiFi MVNO decision
telecom | 03/28/2018 1:19 pm EDT
TNW Wireless Inc. is still hopeful the CRTC will rule in its favour in a...
CRTC consulting on NG911 network efficiency
telecom | 03/26/2018 1:29 pm EDT
The CRTC said Monday it is asking for input on next-generation 911 (NG911) network design efficiencies...
No slow-down for increases in data usage: telecoms
telecom | 03/23/2018 5:18 pm EDT
Executives from Rogers Communications Inc. and Telus Corp. don’t see demand for wireless data slowing down, they told an investors conference earlier this week. “We’re still seeing significant data growth in the wireless...
In telecoms’ year-end, cord-cutting slows, wireline grows
Media | 03/21/2018 12:14 pm EDT
Canada’s publicly-traded telecoms lost fewer TV subscribers in 2017 than...
Billing and collection service to remain mandated: CRTC
telecom | 03/07/2018 3:04 pm EST
The CRTC said in a pair of decisions Wednesday that BCE Inc. and Telus...
Big Three leveraging wireless networks for digital ID business
telecom | 02/28/2018 3:52 pm EST
Canada’s major telecoms are among the leading players in the creation of...
Telecoms point to growing WiFi, IoT spectrum demand in ISED consultation
telecom | 02/26/2018 7:46 pm EST
Canada’s telecoms are taking sides on how Innovation Canada should approach the release of more licence-exempt spectrum, including whether more should be allocated for WiFi use, as it prepares for...
CRTC grants telecoms Wireless Code extension
telecom | 02/21/2018 5:02 pm EST
The CRTC has told Telus Corp., Rogers Communications Inc. and TBayTel Inc. that they can have the extra time they requested in order to implement certain requirements of the Wireless Code. The two companies told the regulator in November that they were having trouble putting in place aspects of the code dealing with bill management and asked for additional time to make the necessary changes to their systems. In separate letters dated Feb. 13, the CRTC said Telus has until March 31 to implement the requirements, while Rogers must have them in place by May 31. TBayTel, who told the CRTC it...
Bell, Telus projects get go-ahead in superclusters announcement
telecom | 02/16/2018 2:24 pm EST
OTTAWA — Two “superclusters” involving BCE Inc. and Telus Corp. are...
25% of Shaw workforce takes voluntary buyout, CFO leaving
telecom | 02/15/2018 2:13 pm EST
Shaw Communications Inc. has revealed that 3,300 employees, or a quarter of...
Telecoms defend FairPlay to MPs, call for 5G net neutrality flexibility
Media | 02/13/2018 2:01 pm EST
OTTAWA — Representatives from Canada’s biggest telecoms argued that...
High fees, lack of understanding limit personal info access: Citizen Lab
telecom | 02/12/2018 5:38 pm EST
Financial barriers and complex responses still deter individuals from...
Shaw’s wireless ambitions will hit big three unevenly: Barclays
telecom | 02/09/2018 2:23 pm EST
Shaw Communications Inc.’s moves to take a larger share of Canada’s wireless market will affect some of the big carriers more than others, Barclays Capital analyst Phillip...
Bell, Telus report wireless sub gains from December promos
Media | 02/08/2018 6:27 pm EST
BCE Inc. and Telus Corp. both reported quarterly results for the three...
As TiVo targets Telus, three telecoms now all fighting TV patent claims
telecom | 02/05/2018 5:37 pm EST
Telus Corp. is now the third Canadian telecom to be sued by TiVo Corp. over...
Trend Micro and Telus combine forces against cyber threats
telecom | 02/02/2018 5:48 pm EST
Japanese cyber security company Trend Micro Inc. and Telus Corp. have...
Bell successfully tests gigabit speeds on LTE-A network
telecom | 02/02/2018 5:27 pm EST
BCE Inc. said Friday it has achieved gigabit-per-second mobile network speeds during tests near Mississauga, Ont., according to a release on Friday. Claiming it was the "first wireless provider in...
Cross-industry coalition calls for website-blocking
Media | 01/29/2018 6:21 pm EST
A broad coalition made up of Canada’s largest telecoms and broadcasters, as well as groups representing...
Telus launches health app for infants
telecom | 01/26/2018 5:28 pm EST
Telus Corp. has a new Telus Health product that promises parents a way to track the health of their baby...
Bell, Telus sign on to Ericsson’s TV platform
Media | 01/19/2018 2:53 pm EST
BCE Inc. said Thursday it has signed a deal with Ericsson AB to use its TV platform, following a similar...
Sidewalk Labs, civil liberties group register to lobby
Media | 01/08/2018 4:14 pm EST
Alphabet Inc.’s Sidewalk Labs kicked off the new year by registering to...
As Bell deal closes, Telus buys western Alarmforce assets
telecom | 01/05/2018 1:26 pm EST
In a press release on Friday, Telus Corp. announced its acquisition of AlarmForce Industries Inc.’s western operations in Canada, the same day as BCE Inc. closed its purchase of the home-security company.
The deal, in which Bell paid $166 million to buy the...
Rogers’ flinch potential source of the $60/10 GB plan standoff: analyst
telecom | 12/18/2017 5:31 pm EST
Rogers Communications Inc. appears to have blinked — which caused a cascade of $60 for 10 GB bring-your-own-device wireless plans — in its ongoing battle for Toronto-based wireless subscribers,...
Big Three launch $60, 10 GB plans in Freedom territory
telecom | 12/15/2017 5:18 pm EST
Following the launch of a 10 GB wireless plan for $50 by Shaw...
BPF registers to lobby amidst consumer group funding concerns
Media | 12/14/2017 2:25 pm EST
A few months after the emergence of a proposal asking the CRTC to shift...
Amidst NAFTA IP negotiation, Copyright Act review kicks off
Media | 12/13/2017 6:13 pm EST
After a unanimous vote in the House of Commons, the federal government has triggered the long-awaited five-year review of the Copyright Modernization Act, though the timing might cause some...
Bell’s low-cost Lucky Mobile a hit with government
telecom | 12/01/2017 5:26 pm EST
BCE Inc’s move to open a low-cost, prepaid carrier is “well-timed” and positioned to support the government’s direction for consumer-friendly mobile options, according to analysts.
“With the government’s ongoing focus on affordable wireless services and...
CCTS report shows overage compliance concerns
telecom | 11/28/2017 6:03 pm EST
The struggle for some wireless service providers to get up to speed on managing data overage caps was...
Millimetre wave spectrum set-asides harmful to 5G potential: telcos
telecom | 11/27/2017 5:51 pm EST
The issue of set-asides has resurfaced in replies to a consultation on...
Over 300 Mbps speed adoption ‘accelerating’ in Toronto: Barclays
telecom | 11/21/2017 6:08 pm EST
More customers in Toronto are adopting internet speeds over 300 Mbps, and the trend looks to be picking up pace as competition heats up in that market, according to Barclays Capital. With...
Size of 600 MHz set-aside, licence areas points of contention
telecom | 11/21/2017 5:25 pm EST
While much of the debate around the upcoming 600 MHz spectrum auction has centered on implementing spectrum set-asides, issues like imposing a spectrum cap and the size of any set-aside, the ability...
Telus revenue, profit up 4 per cent each
telecom | 11/09/2017 7:52 pm EST
Telus Corp. reported revenue of $3.36 billion, up four per cent from the same quarter last year, in its third-quarter results released Thursday, while net income also increased 4.2 per cent to $370 million over that time....
Telus to buy majority stake in Xavient Information Systems
telecom | 10/30/2017 12:38 pm EDT
Telus Corp.’s outsourcing and call centre operation Telus International...
Broadcast lobbying jumped ahead of Creative Canada release
Media | 10/24/2017 6:20 pm EDT
Creative organizations stepped up and added to a surge in lobbying activity...
Telcos eye agri-food, digital tech, AI in supercluster initiative
telecom | 10/19/2017 1:28 pm EDT
Canada’s two largest telcos are part of three groups vying to be chosen...
Look at high cost of à la carte channels, PIAC tells CRTC
Media | 10/17/2017 8:16 pm EDT
GATINEAU, Que. — There are still some problems with the implementation of the CRTC’s skinny basic and pick-and-pay rules, consumer groups told the regulator during the second day of a licence hearing Tuesday.
Alysia Lau, counsel for the Public Interest Advocacy Centre...
Gatineau access agreement case continues
telecom | 10/10/2017 12:19 pm EDT
The Attorney General of Quebec is appealing an August decision which ruled that a municipal access agreement between the city of Gatineau and telecom providers is invalid. An Oct. 3 judgement in Quebec’s Court of Appeal...
Telus gets $176M gov’t contract for landlines
telecom | 10/05/2017 3:46 pm EDT
OTTAWA — The federal government will pay Telus Corp. $176 million over seven years to replace 80,000...
Telus offering connected car device
telecom | 10/02/2017 3:39 pm EDT
Telus Corp. has become the second Canadian telecom to launch a service that allows customers to track...
Telus almost hits gig speeds on LTE-A test
telecom | 09/27/2017 12:50 pm EDT
Telus Corp. has achieved nearly 1 Gbps speeds on LTE as part of a test, it said in a press...
Telus leads in end-of-summer lobbying activity
Media | 09/25/2017 5:31 pm EDT
Telus Corp. was far and away the busiest industry stakeholder when it came to reportable lobbying activity with the federal government last month, filing a total of 16 communication reports in August — twice as many as lobbying runner-up Rogers Communications Inc....
Regional players shouldn’t qualify for spectrum set asides: Bell, Rogers
telecom | 09/12/2017 5:54 pm EDT
Two of Canada’s largest telecom companies aren’t overly enthusiastic...
Telus outpaces Bell in PCMag speed ranking
telecom | 09/11/2017 3:16 pm EDT
Telus Corp. has the fastest national wireless network in Canada, according to PCMag.com’s annual...
CRTC to hold Toronto hearing on broadcasting applications
telecom | 08/31/2017 2:16 pm EDT
The CRTC said Thursday that it has scheduled a hearing to take place in Toronto on Nov. 27 to consider 11 broadcasting applications. They include three applications for stations in Grimsby and...
Bell restores internet service in Labrador after outage
telecom | 08/25/2017 4:20 pm EDT
BCE Inc.’s internet service is back up and running in Labrador after an internet service outage Friday, Bell spokesman Marc Choma confirmed. He said in an email late Friday afternoon...
Telecoms at odds on mandatory-roaming licence conditions
telecom | 08/22/2017 2:15 pm EDT
The CRTC’s 2015 decision to regulate wholesale wireless roaming has made...
New OTT offerings pose threat to BDUs, opportunity for producers
Media | 08/17/2017 4:47 pm EDT
A proliferation of new streaming TV competition in Canada is set to benefit...
Telecom, broadcasting lobbying hits July lag
Media | 08/16/2017 3:41 pm EDT
July lobbying activity was affected by the expected summer slowdown that comes with Parliament not...
Telus’ record low wireless churn difficult to sustain: CEO
telecom | 08/11/2017 4:20 pm EDT
Telus Corp. took some analysts by surprise when it reported postpaid...
Court rules in favour of telecoms in Gatineau access agreement dispute
telecom | 08/09/2017 12:19 pm EDT
The Quebec Superior Court has ruled that aspects of municipal access agreements between telecom providers and Gatineau, Que., are invalid because they impose on Parliament’s jurisdiction over telecommunications. That’s because a number of the regulations in the agreements focus on the planning, construction, placement and maintenance of telecom networks, the court said in a French-language decision on Aug. 2, ruling in favour of Rogers Communications Inc., Quebecor Inc.’s...