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News | 12/08/2004 5:00 am EST

U.S. business use of VoIP increases to 12% in 2004
The use of Voice over Internet Protocol (VoIP) by U.S. businesses increased to 12% in 2004 from 3% in 2003, according to research firm In-Stat/MDR. In-Stat/MDR is predicting that middle market penetration will be at 34% by year’s end, and at 43% in the large business segment. A recent study by In-Stat/MDR found that most firms will be using a mixture of voice communication services and technologies, not VoIP exclusively; vendors should not ignore small companies and develop tailored solutions for them; and businesses currently show a preference for VoIP deployment to have some LAN-based element, such as an IP PBX.

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