The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports. The coming of 2005 brings change at the CRTC as Len Katz moves in to take over for Shirley Soehn as executive director of telecom (see article in this issue). Katz joins at a critical time as the CRTC is being pushed by the ILECs, particularly Bell, to do things more efficiently. But he also takes office when the CRTC is dealing with precedent setting telecom issues, such as VoIP, price floor safeguards and regulatory symmetry.  With his experience in the telecom having worked at Bell Canada and Cantel, he should have no problem understanding the key issues at play especially those that divide incumbents and competitors. His tenure at Rogers Cable Inc. is also good preparation to recognize that convergence between cable and telecom is no longer a philosophical discussion at the dinner table, but that the two will soon become indistinguishable.  He joins the commission in a period when time is of the essence, and it will only become more important. Regulatory lag has been a key bone of contention for ILECs and CLECs alike. No one can dispute that three years to render a decision – on interconnection for example (Telecom Decision 2004-46) – is too long.  The CRTC will also have to take a harder look at service pricing, especially in the enterprise market where CLECs and systems integrators have free reign while the ILECs have to endure often lengthy delays before receiving price adjustment approvals.  One of the more important issues facing the new telecommunications go-to person at the commission is the as-yet-to-be-announced third price cap regime proceeding. A first salvo has already been launched. As Ottawa lawyer Chris Taylor highlights in his column on this same page, the going-in prices for optional services such as voice mail, call forwarding and caller ID need to be reviewed (more on this in an upcoming issue).  The challenge for Katz is to help define policies and regulations that balance on the one hand the development of sustainable competition, while also making sure incumbents are allowed to effectively adjust to market conditions without suffering too much regulatory lag.