BCE Inc. has asked the CRTC to force Cogeco Cable Inc. to implement an automated system for facilitating the transfer of customers between different telecommunications companies by the start of next year. In a June 20 letter to the CRTC, Bell noted the CRTC's 2011 decision that determined that providers of voice, Internet and TV service could act on behalf of new customers to have their old accounts with their old service providers cancelled. It also referred a decision from the CRTC last year that said carriers should adopt a standardized automated system for customer transfer by May 23, though it said a previous ruling related only to telephone service providers would make exceptions for companies issuing 25 or fewer requests to any other service provider each month. Bell said it has been receiving a "large number of manual customer transfer requests" from Cogeco following the May 23 deadline this year, and this has continued throughout June. It said it asked Cogeco to commit to adopting the automated customer-transfer system by Jan. 1, 2015. Cogeco replied that it can delay implementation of this technology as late as Feb. 23, 2015, since its requests only started surpassing 25 per month in May, Bell said in its letter. Bell countered that such relief in adopting customer transfer technology was meant to spare expenses for smaller or new-entrant carriers and not for "a sizeable and incumbent cableco such as Cogeco," that had more than $1.8 billion in revenue in its last fiscal year. The CRTC is accepting interventions in this case until July 23.