Awareness of the country’s telecommunications ombudsman is on par with other ombudsman agencies around the world, according to the results of a new survey by the Commissioner for Complaints for Telecommunications Services (CCTS). Published Wednesday, the CCTS’ first public awareness survey found that while barely half of Canadians believed they had recourse in the event of an unresolved telecom complaint, only 20 per cent of respondents were aware of CCTS. Twenty per cent of those who said they believed they had recourse would contact the company with which they have a complaint, while 15 per cent said they would get in touch with the CRTC. Twelve per cent of those aware of the CCTS reported having ever contacted the organization, the survey results said. A discussion document accompanying the survey results cited awareness...
The Public Interest Advocacy Centre (PIAC) said in a new report that the CRTC and the Office of the Privacy Commissioner should do more research on the practice of tracking the location of individuals through their mobile devices. The report, released publicly Tuesday, concluded that “it is not clear if Canada’s privacy regime is sufficiently responsive to Canadians’ concerns with location-based informational privacy.” The CRTC should launch a fact-finding process into “into the collection, use, and disclosure of location information by telecommunications...