Faced with what it said are multiple different instances of non-cooperation from a small Ontario-based internet service provider (ISP), the Commission for Complaints for Telecom-television Services (CCTS) has "terminated participation" of SkyChoice Communications Inc. with the telecom complaints ombudsman, according to a Thursday release. The CCTS investigated a customer complaint before issuing a binding recommendation to the ISP that it provide a refund to the customer, which SkyChoice failed to do, the release said. In four complaints, the CCTS said in the release, SkyChoice refused to cooperate or provide requested information to the ombudsman. “Our goal is to ensure that all participating service providers play by the rules, so that customer problems are promptly and fairly addressed,” assistant commissioner for legal,...
BCE Inc. has asked Federal Court to order a small Ontario telecom to stop using the name “WiFIBE” for its wireless fibre internet service. Bell argued in a claim filed Monday that SkyChoice Communications Inc.'s WiFIBE wireless sounds close enough to BCE Inc.'s Fibe IPTV service that it directs customers away from the latter toward the former. It’s asking the court for an injunction against the Oakville, Ont.-based SkyChoice, which offers home phone, television, and wireless fibre...