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SkyChoice kicked out of CCTS

telecom | 07/22/2021 5:14 pm EDT

Faced with what it said are multiple different instances of non-cooperation from a small Ontario-based internet service provider (ISP), the Commission for Complaints for Telecom-television Services (CCTS) has "terminated participation" of SkyChoice Communications Inc. with the telecom complaints ombudsman, according to a Thursday release. The CCTS investigated a customer complaint before issuing a binding recommendation to the ISP that it provide a refund to the customer, which SkyChoice failed to do, the release said. In four complaints, the CCTS said in the release, SkyChoice refused to cooperate or provide requested information to the ombudsman.  “Our goal is to ensure that all participating service providers play by the rules, so that customer problems are promptly and fairly addressed,” assistant commissioner for legal,...

Telecom complaints down 19%, CCTS says

telecom | 11/30/2020 12:50 pm EST

The number of complaints from Canadians about their telecom services fell 19 per cent last year, the Commission for Complaints for Telecom-television Services (CCTS) said in its annual report Monday.  It’s the first time since 2015-2016 that the number of complaints went down year-over-year, the report said. It followed the CCTS mid-year report, which also saw declines. The annual report noted there were 35 per cent fewer complaints regarding BCE Inc.’s services from the previous year and 69 per cent fewer complaints regarding Cogeco Inc. “We are hopeful that service providers...

CRTC orders CCTS-avoiding telecoms to explain themselves

telecom | 11/01/2019 4:11 pm EDT

The CRTC has told six small telecoms who have refused to join the Commission for Complaints for Telecom-television Services (CCTS) they have until Dec. 16 to explain why. It said WISP Internet...

Complaints to CCTS increase again, TV issues up 500%

Media | 04/02/2019 6:00 am EDT

Complaints about TV service to the Commissioner for Complaints for Telecommunications Services (CCTS)...