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CCTS refers Allcore to CRTC after ending its membership

telecom | 09/10/2018 1:36 pm EDT

In a rare move, the Commissioner for Complaints for Telecommunications Services (CCTS) has kicked the Canadian telecom company AllCore Communications Inc. out of its organization and referred it to the CRTC for further action after the company failed to comply on a number of...

More fines in VOIS CCTS non-compliance case

telecom | 08/09/2018 5:22 pm EDT

Fines of $25,000 and $5,000 were levied against VOIS Inc. and its director Harpreet Randhawa, respectively, for not rejoining the Commission for Complaints for Telecom-television Services (CCTS) after being ordered to, according to a CRTC decision posted on Thursday. The Calgary-based telecom has been in the regulator’s doghouse since 2016, when it was kicked out of the CCTS after it failed to follow directions following consumer complaints. VIOS was eventually fined $15,000 in 2017, and it missed a deadline to rejoin the CCTS later that year as well. Neither the company nor Randhawa...

Six telecoms in CRTC crosshairs for CCTS violations

telecom | 01/09/2018 5:25 pm EST

In a notice on Monday, the CRTC said that six telecom companies could potentially face fines for not participating in the Commission for Complaints for Telecom-television Services (CCTS), as it launched a proceeding asking them to...

PIAC awarded costs from VOIS proceedings

telecom | 11/13/2017 4:59 pm EST

The CRTC has ordered VOIS Inc. to pay the Public Interest Advocacy Centre (PIAC) a little over one thousand dollars for work done that eventually led to a non-compliance ruling against the Alberta-based telecom. The costs were...

VOIS misses deadline to rejoin CCTS

telecom | 05/30/2017 3:44 pm EDT

VOIS Inc. customers are left holding the bag after the Alberta-based company has failed to rejoin the Commissioner for Complaints for Telecommunications Services (CCTS), the ombudsman announced Tuesday. In a press release,...

CRTC issues first non-telemarketing fine to telecom

telecom | 04/27/2017 8:44 pm EDT

A $15,000 fine imposed on VOIS Inc. Thursday marks the first time the CRTC has fined a telecom under the Telecommunications Act for not complying with a regulatory requirement “not related to...

CCTS terminates Alberta telecom’s membership

telecom | 08/11/2016 5:16 pm EDT

The Commissioner for Complaints for Telecommunications Services (CCTS) has taken what it described as the “drastic step” of terminating the membership of Alberta-based VOIS Inc. in its organization. In a Thursday press release, CCTS said that because it’s a regulatory requirement for VOIS to participate in CCTS, the company is now in breach of its regulatory obligations and it is up to the CRTC to take “further action.” CCTS said VOIS had refused to follow its instructions in six separate customer...