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Rogers customer care joins Facebook Messenger

Media | 12/11/2015 2:40 pm EST

Rogers Communications Inc. announced Friday that its customers will now have access to its customer care service on Facebook Inc.’s Messenger. It said in a press release that the service is available for all consumer products between 7 a.m. and midnight ET every day, and added that customers can access the chat by going to the Rogers Facebook page and clicking on the message button to start a chat with someone from Rogers. Customers will “benefit from a continuous chat tool that allows them to respond in their own time and keep track of the conversation,” the release said....