The CRTC is upset with Telus Corp. over its proposal to eliminate home telephone service in three communities in the Kamloops, BC region. The commission sent a strongly worded letter to the telecom on Feb. 15 saying it was “concerned” about the move. “Disconnecting...
Telus Corp. is being called upon by the CRTC to justify its proposal to disconnect home telephone service in the Kamloops BC region. The telecom wishes to halt service by March 8. “Commission staff is concerned that Telus’ plans could jeopardize access to telephone...
The CRTC is implementing thousand-block pooling (TBP) as a proactive...
The Public Interest Advocacy Centre (PIAC) and the...
On a day in July, 2016, a man received eight long-distance collect calls...
BCE Inc. has asked the CRTC for urgent relief in a dispute with a building...
City Wide Communications Inc., Frontier Networks Inc., and Purple Cow Internet Inc., have filed a Part 1 application against Bragg Communications Inc. operating as Eastlink,...
Newfoundland and Labrador will finally be rolling out the 879 numbering...
ICA Microsystems Inc. is once again a participant in the Commission for Complaints for Telecom-Television...
Wednesday was the deadline for interested intervenors to file their comments on the CRTC’s...
The CRTC has again extended its deadline for comments and replies on a...
Provincial public safety agencies are requesting...
To mark National Public Safety Telecommunicators Week, the Ottawa Police Service issued a news release...
The Commission for Complaints for Telecom-television Services (CCTS) found...
The CRTC is worried about telephone number depletion and is suggesting that number pools be reduced to...
Ten-digit dialing is coming to a number of different areas of the country starting Apr. 1, a body representing Canada's major telecommunications service providers announced...
BCE Inc. is implementing a temporary embargo for next-generation 911 (NG911) onboarding and go-live...
The provinces of New Brunswick, Nova Scotia and Prince Edward Island were briefly without 911 service...
Starting Friday, callers across New Brunswick will have to begin using 10-digit dialing, and will have to...
The CRTC has missed a deadline for ruling if Telus Corp. can impose a 1.5...
The CRTC determined that 911 governing authorities can designate demarcation points at hosted call handling solutions (CHS) sites in the NG911 networks, subject to certain...
Telus Corp.'s plan to introduce a 1.5 per cent surcharge for new and...
The Public Interest Advocacy Centre and the National Pensioners Federation...
In response to a CRTC request for information from BCE Inc.-subsidiary NorthwesTel, the company detailed...
The CRTC has denied a request from BCE Inc. to stay a 2021 commission order...
The Independent Telecommunications Providers...
Hydro Ottawa is returning to the telecom market with the launch of Hiboo...
As the CRTC is considering the funding structures for the planned rollout of so-called next generation...
Telecom complaints fell by 26 percent in six months while disclosure issues...
The Federal Court of Appeal rejected an application by Iristel Inc. to appeal a CRTC decision in which the commission slashed Iristel’s long distance call termination rate...
The Federal Court of Appeal dismissed an application by Iristel Inc. to...
Several Canadian telecom companies have responded to the Russian invasion of Ukraine by temporarily...
BCE Inc. has acquired Quebec-based internet, telephone and television provider Ebox Inc., the incumbent...
The CRTC is calling for comments on proposed amendments to the Telecommunications Fees Regulations, it...
The CRTC has relaxed its rules for the reporting of the telephone frauds known as number porting and SIM swaps. In a Thursday letter to mobile telecom carriers, the regulator acknowledged that since its initial request for data on the frequency of the frauds, "there has...
A Superior Court of Quebec judge has authorized a class-action lawsuit...
An Ontario Superior Court judge has ruled that...
While it is asking the CRTC for guidelines on how to comply with a recent...
The CRTC approved an application by its Interconnection Steering Committee...
BCE Inc. is arguing to the CRTC that it has...
The Public Interest Advocacy Centre (PIAC) said...
The CRTC fined an Ontario firm $42,000 for violating the Do Not Call List...
The CRTC approved the implementation of an overlay for area code 468 for the western Quebec region...
Canada’s telecommunications companies have begun implementing the STIR/SHAKEN technology in the CRTC’s effort to combat spoof and fraudulent calls which mask the identity of callers. On Tuesday the commission issued a press release in which it stated that effective immediately telecommunications...
A BCE Inc. subsidiary told the CRTC that approving...
The CRTC is fining a Toronto-based window manufacturing and repair company...
The CRTC approved the 2021 subsidy amounts for telecom providers operating...
The CRTC has approved a new area code for the region surrounding Montreal. In a decision issued Friday...
Ottawa and the surrounding eastern Ontario area will be getting a third area code within the five months, and central Ontario will get a third code by Spring, the CRTC said in...
Albertans will be introduced to a new area code in six months as part of a CRTC effort to meet the continuously growing demand for new telephone numbers. The new area code, 368, will gradually launch across the province...
The CRTC has approved an application from the Cochrane Telecom Services for the CRTC to refrain from regulating its residential services in Cochrane, Ont. In a Thursday decision, the regulator...
Cochrane Telecom Services has submitted an application to the CRTC requesting that the commission refrain from regulating its residential services in Cochrane, Ontario. The company filed a Part 1 with the CRTC Tuesday,...
The CRTC is directing BCE Inc. to allow Ontario-based home phone and internet provider Fibernetics Corp....
A BCE Inc. price increase on the unbundled local loop (ULL) service it...
An updated version of a class action lawsuit against BCE Inc. and the...
Ontario-based home phone and internet provider Fibernetics Corp. is calling on the CRTC to compel BCE Inc. to allow it to lease facilities so it can expand its landline phone service to eight new areas. In a Part 1 application...
Ontario prisons are now allowing prisoners to call cell phones as well as landlines for free in response to the COVID-19 pandemic. According to a letter Ontario attorney general Sylvia Jones sent Monday to signatories of an...
The CRTC has given interim approval to BCE Inc.’s Northwestel application for urgent relief that will allow to it waive data overage charges for its cable and fibre-to-the-premises (FTTP) internet customers. The waiving of overage fees for March and April matches the moves of a number of telecommunication service providers, promised as many Canadians began working from home due to the COVID-19 pandemic. As well as waiving overage fees for its cable and FTTP customers, Northwestel will grant all residential DSL internet customers an extra 100 GB of data on top of their plan amount,...
The Correctional Service of Canada is temporarily making calls free of charge for prisoners in Canada's...
The CRTC has upheld its decision to phase out a subsidy for landlines through 2021, and in a pair of decisions today rejected requests to maintain the subsidy for at least 10 years and to compensate...
There’s no firm timeframe for when Cogeco Inc. will roll out its new IPTV service, despite the cableco previously telling investors it would become available in 2019. Cogeco’s CEO Phillipe...
Prices for communications services are on a downward trend, according to new data from the CRTC, but spending on those goods are also on the rise. Those services are made up of mobile wireless (with unlimited voice and SMS...
The average Canadian household spent $233 a month on communication services in 2017, a $10.17 or 4.6 per cent increase from a year earlier, according to data from Statistics Canada released late last year. That’s more than the $207 average the CRTC reported was the average price of wireless, television, landline, and internet service that year in a portion of the Communications Monitoring Report released in November 2018, which uses data aggregated by the CRTC. That document didn’t...
Iristel Inc. hasn’t provided enough evidence in a dispute with BCE Inc. to compel the CRTC to re-regulate some transport services, the commission said Wednesday. Iristel had asked the CRTC to...
The Ontario Superior Court has put a lawsuit launched by Iristel Inc. against Telus Corp. on hold while the CRTC settles a related dispute. The court granted a temporary stay in a decision Monday, stating that “the court has...
Cogeco Inc. has long been a vocal proponent of mandated mobile virtual operators in Canada, so it’s no...
The CRTC has no jurisdiction to determine the outcome of a disagreement over the rates BCE Inc. charges Iristel Inc. for wholesale access, because it chose to forebear from regulating legacy services,...
Iristel Inc. says BCE Inc. has put in place “massive and unprecedented rate increases” for access to some of its infrastructure and is asking the CRTC to intervene. According to a Part 1 application filed with the CRTC in...
Telecoms will have to start blocking phone calls from numbers that don’t conform to “established numbering plans,” the CRTC said Wednesday. The new rule affects calls that look like they’re...
The International Telecommunications Union (ITU) says for the first time...
Cogeco Inc.’s implementation of a new customer management system, which...
Shaw Communications Inc. reported wireline results for the fourth quarter that analysts characterized as disappointing and the company said were the result of fierce competition from rival Telus Corp. “I think it’s clear in a competitive marketplace when you win a...
The Independent Telecommunications Providers Association (ITPA) has filed a review-and-vary application with the CRTC, asking the regulator to bring back its landline subsidy. When the commission announced its $750 million...
Canadian households spent an average of $222.83 a month on communications services in 2016, the CRTC said...
Iristel Inc. and Telus Corp. are sparring in a pair of Part 1 applications...
Canada’s biggest telcos will be able to stop providing wholesale service for payphones, the CRTC has...
Complaints by Canadians about their telecom services increased so much in the second half of 2017 that the Commissioner for Complaints for Telecommunications Services (CCTS)...
In separate decisions on Wednesday, the CRTC ordered Iristel Inc. to cease...
The CRTC launched a consultation Thursday requesting comment on new proposals for how its order to telecoms to block some nuisance calls should be implemented. A year ago, the regulator ordered...
Telus Corp. reported revenue of $3.36 billion, up four per cent from the same quarter last year, in its third-quarter results released Thursday, while net income also increased 4.2 per cent to $370 million over that time....
In its quarterly results released on Friday, Cogeco Inc. reported overall revenues for the three-month...
Cell phone only households, meaning those that use only mobile phones and no landline, are growing across Canada and are a good indication of a series of modern habits, said a report published...
Shaw Communications Inc. announced Thursday that it would move to redeploy...
Joe Natale isn’t worried about Shaw Communications Inc.’s move to offer its Freedom customers 10...
OTTAWA — The federal government will pay Telus Corp. $176 million over seven years to replace 80,000...
United States cloud-based phone company Dialpad Inc. has launched in Canada, aiming to take over Canadians’ office desk phones, the company said in a press release Monday. Dialpad has established a Vancouver office, which will lead the roll out across Canada, it said....
A cut cable crippled the shared network of BCE Inc. and Telus Corp. in...
BCE Inc. is hoping the second half of the year results in a boost for its...
The Quebec Superior Court has approved a class-action lawsuit against BCE Inc. for unilaterally changing the terms of contracts for its internet, landline, wireless and telephone services. The...
Cogeco Inc. is again expanding its U.S. footprint, with the announcement Monday that it would purchase...
Telecommunications service providers must give customers a heads up of at least four business days before disconnecting or suspending a service to end users or another service provider, the CRTC said in a Thursday decision, imposing new regulations following an inter-company dispute that left thousands without phone service last year. In its decision, the CRTC said while there are plenty of provisions regulating notifications between service providers with respect to discontinuation or suspension of service, none of them mandate that customers have to be informed. “Given the...
A trio of consumer advocacy groups are asking the CRTC to revise December’s basic telecom services decision, stating in a review-and-vary application filed Wednesday that the regulator...
Technologies identified by the CRTC as potential tools to combat spoofed and nuisance calls have promise, but barriers to their deployment mean they’re not likely to be put in place any time...
The CRTC is asking for input on its competitor quality of service regime, used to monitor the services provided by incumbent telcos to smaller providers and ensure their quality is sufficient to...
Saskatchewan Telecommunications Holding Corp. said Monday that it is concerned about the CRTC’s December decision to eliminate the local voice subsidy in favour of a...
Ten-digit dialling will officially roll out in Newfoundland and Labrador next summer after the CRTC approved a new area code for the province. Already served by 709, the province will add the 879 area code as of Nov. 24,...
The CRTC has changed the deadline for interventions in its consultation on measures to reduce caller ID spoofing and other ways of managing nuisance calls. Originally set for Feb. 8, the new deadline for...
Forming a national consortium for the development of next-generation 911 (NG911) services would disrupt relationships formed under the current ILEC model, a British Columbia public-safety answer point...
GATINEAU, Que. — The CRTC should take a leading role — at least temporarily — in co-ordinating the development of next-generation 911 services, the regulator...
The CRTC issued a call for comments Monday on its two-month-old decision to force telecoms to implement measures to reduce caller ID spoofing and offer services to manage nuisance calls. In November, the regulator ordered telecommunication service providers to implement new measures, following a public consultation that began a year earlier. The new rules require that “spoofed,” or hidden, phone numbers be blocked at the network level and subscribers be given the ability to opt into services that would manage those nuisance calls. The CRTC is now asking...