Home Page News Briefs People Media Telecom Archives About Us
Advertising Subscribe Reuse & Permissions
The Hill Times Parliament Now The Lobby Monitor HTCareers Classifieds

TAGGED AS LANDLINE PHONES

PIAC calls for suspension of Telus credit card charge application 

telecom | 08/18/2022 5:15 pm EDT

The Public Interest Advocacy Centre and the National Pensioners Federation are calling on the CRTC to suspend Telus Corp.'s  effort to put a 1.5 per cent surcharge on any...

NorthwesTel details NWT outage

telecom | 06/28/2022 5:10 pm EDT

In response to a CRTC request for information from BCE Inc.-subsidiary NorthwesTel, the company detailed a brief territory-wide outage, followed by substantially longer localized outages around the Fort Liard area.  The trouble began, according to NorthwesTel’s filings with the CRTC, on June 11 when a construction crew working in Fort Liard severed a fibre cable in the area, though the filing redacts information about who the construction crew was working for.  “We do not have a record that the construction crew...

CRTC denies Bell’s review and vary on toll-trunk tariff language

telecom | 06/09/2022 12:58 pm EDT

The CRTC has denied a request from BCE Inc. to stay a 2021 commission order...

Hydro Ottawa reenters telecom market with Hiboo Networks

telecom | 04/28/2022 6:11 pm EDT

Hydro Ottawa is returning to the telecom market with the launch of Hiboo...

CanOps argues for broader standard adoption for NG911

telecom | 04/28/2022 5:07 pm EDT

As the CRTC is considering the funding structures for the planned rollout of so-called next generation...

Telecom complaints down by 26 per cent according to CCTS report

telecom | 04/05/2022 4:50 pm EDT

Telecom complaints fell by 26 percent in six months while disclosure issues and incorrect charges topped the top consumer grievances in the wireless sector, according to a mid-year report from the Commission for Complaints for Telecom-Television Services (CCTS). Monday,...

Court rejects Iristel attempt to overturn CRTC decision in traffic stimulation case

telecom | 03/08/2022 4:06 pm EST

The Federal Court of Appeal rejected an application by Iristel Inc. to...

Appeal court dismisses Iristel application to release $21.85m in tax refunds

telecom | 03/03/2022 5:09 pm EST

The Federal Court of Appeal dismissed an application by Iristel Inc. to...

Telecom companies waive fees for calls to the Ukraine

telecom | 02/25/2022 5:29 pm EST

Several Canadian telecom companies have responded to the Russian invasion of Ukraine by temporarily...

Bell acquires Quebec-based provider Ebox

Media | 02/24/2022 4:23 pm EST

BCE Inc. has acquired Quebec-based internet, telephone and television provider Ebox Inc., the incumbent...

CRTC seeks comments on telecom fees amendments

telecom | 02/16/2022 3:57 pm EST

The CRTC is calling for comments on proposed amendments to the Telecommunications Fees Regulations, it...

CRTC relaxes phone fraud reporting requirements

telecom | 02/11/2022 5:10 pm EST

The CRTC has relaxed its rules for the reporting of the telephone frauds known as number porting and SIM...

Quebec court authorizes class-action against Bell’s Télébec, Câblevision

telecom | 02/09/2022 6:09 pm EST

A Superior Court of Quebec judge has authorized a class-action lawsuit...

Iristel takes CRTC traffic stimulation decision to Federal Court of Appeal

telecom | 01/05/2022 2:59 pm EST

While it is asking the CRTC for guidelines on how to comply with a recent decision aimed at stopping traffic stimulation to its numbers in the 867 numbering area, Iristel Inc....

CRTC suspends application of STIR/SHAKEN for 911 calls

telecom | 12/20/2021 1:21 pm EST

The CRTC approved an application by its Interconnection Steering Committee...

CRTC fines telemarketer $42,000 for repeated violations

telecom | 12/02/2021 2:15 pm EST

The CRTC fined an Ontario firm $42,000 for violating the Do Not Call List...

Western Quebec to get new area code overlay

telecom | 12/01/2021 12:09 pm EST

The CRTC approved the implementation of an overlay for area code 468 for the western Quebec region currently served by the 819 and 873 area codes. The area code relief will take place on Oct. 22, 2022, the CRTC said in its Wednesday release.  The two area codes...

STIR/SHAKEN rolling out despite incumbent demands for delay

telecom | 11/30/2021 3:43 pm EST

Canada’s telecommunications companies have begun implementing the STIR/SHAKEN technology in the CRTC’s effort to combat spoof and fraudulent...

CRTC fines Toronto company $59,000 for violating unsolicited telecoms rules

telecom | 11/19/2021 4:19 pm EST

The CRTC is fining a Toronto-based window manufacturing and repair company...

CRTC approves final 2021 rates, interim 2022 rates, for for high-cost serving areas

telecom | 11/18/2021 3:15 pm EST

The CRTC approved the 2021 subsidy amounts for telecom providers operating...

CRTC approves new area code for Montreal area

telecom | 11/12/2021 12:18 pm EST

The CRTC has approved a new area code for the region surrounding Montreal. In a decision issued Friday...

Ottawa, northeastern – central Ontario, getting new area codes: CRTC

telecom | 11/10/2021 1:37 pm EST

Ottawa and the surrounding eastern Ontario area will be getting a third...

368 area code to be introduced in Alberta

telecom | 10/20/2021 12:47 pm EDT

Albertans will be introduced to a new area code in six months as part of a CRTC effort to meet the continuously growing demand for new telephone numbers. The new area code, 368, will gradually launch across the province...

CRTC approves Cochrane Telecom application for forbearance 

telecom | 09/02/2021 5:21 pm EDT

The CRTC has approved an application from the Cochrane Telecom Services for the CRTC to refrain from regulating its residential services in Cochrane, Ont. In a Thursday decision, the regulator...

Cochrane Telecom requests CRTC forbearance

telecom | 05/07/2021 5:44 pm EDT

Cochrane Telecom Services has submitted an application to the CRTC requesting that the commission refrain from regulating its residential services in Cochrane, Ontario.  The company filed a Part 1 with the CRTC Tuesday, requesting the forbearance in the 705-272 exchange area of the town. If accepted, the commission would not regulate the company’s pricing and terms in that area. CRTC approval would no longer be required before launching or changing services and rates, according to documents submitted by the company.  Cochrane Telecom, which offers internet, home phone, and television...

CRTC grants Fibernetics access to Bell facilities

telecom | 05/04/2021 5:45 pm EDT

The CRTC is directing BCE Inc. to allow Ontario-based home phone and internet provider Fibernetics Corp....

Bell rate increases for Primus would hurt low-income consumers: interventions

telecom | 01/05/2021 6:18 pm EST

A BCE Inc. price increase on the unbundled local loop (ULL) service it...

Bell’s prison phone rates violated telecom act, lawsuit argues

telecom | 08/11/2020 6:10 pm EDT

An updated version of a class action lawsuit against BCE Inc. and the...

Force Bell to sign IXPL lease agreement, CRTC urged

telecom | 07/20/2020 5:36 pm EDT

Ontario-based home phone and internet provider Fibernetics Corp. is calling on the CRTC to compel BCE Inc. to allow it to lease facilities so it can expand its landline phone service to eight new areas. In a Part 1 application...

Ontario prisons waive phone fees for inmates

telecom | 04/21/2020 6:30 pm EDT

Ontario prisons are now allowing prisoners to call cell phones as well as landlines for free in response to the COVID-19 pandemic.  According to a letter Ontario attorney general Sylvia Jones sent Monday to signatories of an online petition demanding free phone calls, prisoners will now be allowed to make up to 50 local calls each month for free, or use up to 52 minutes of long-distance calls, to both landlines and cellphones. Inmates were previously only able to make collect calls to landlines, and were unable to make calls to cell phones at all. The letter states inmates will still...

CRTC approves Northwestel’s waiving of overage fees

telecom | 03/24/2020 2:44 pm EDT

The CRTC has given interim approval to BCE Inc.’s Northwestel application for urgent relief that will allow to it waive data overage charges for its cable and fibre-to-the-premises (FTTP)  internet...

Federal prisons waiving inmate phone fees

telecom | 03/18/2020 9:42 am EDT

The Correctional Service of Canada is temporarily making calls free of charge for prisoners in Canada's...

CRTC says no to delay, compensation for ending landline subsidy

telecom | 02/04/2020 5:31 pm EST

The CRTC has upheld its decision to phase out a subsidy for landlines through 2021, and in a pair of decisions today rejected requests to maintain the subsidy for at least 10 years and to compensate...

Cogeco’s IPTV service in beta testing, but no start date

telecom | 01/15/2020 4:27 pm EST

There’s no firm timeframe for when Cogeco Inc. will roll out its new IPTV service, despite the cableco previously telling investors it would become available in 2019.  Cogeco’s CEO Phillipe...

Telecom prices down, household spending up: CRTC

telecom | 08/09/2019 3:30 pm EDT

Prices for communications services are on a downward trend, according to new data from the CRTC, but spending on those goods are also on the rise.  Those services are made up of mobile wireless (with unlimited voice and SMS...

StatCan data shows higher telecom spending than CRTC pricing numbers

Media | 07/12/2019 5:25 pm EDT

The average Canadian household spent $233 a month on communication services in 2017, a $10.17 or 4.6 per cent increase from a year earlier, according to data from Statistics Canada released late last...

CRTC denies Iristel complaint about Bell rate increases

telecom | 07/10/2019 4:37 pm EDT

Iristel Inc. hasn’t provided enough evidence in a dispute with BCE Inc. to compel the CRTC to re-regulate some transport services, the commission said Wednesday.  Iristel had asked the CRTC to...

Ontario court presses pause on Iristel-Telus case

telecom | 04/25/2019 2:36 pm EDT

The Ontario Superior Court has put a lawsuit launched by Iristel Inc. against Telus Corp. on hold while the CRTC settles a related dispute. The court granted a temporary stay in a decision Monday, stating that “the court has...

Cogeco offering no details on MVNO strategy

telecom | 04/10/2019 4:14 pm EDT

Cogeco Inc. has long been a vocal proponent of mandated mobile virtual operators in Canada, so it’s no surprise CEO Philippe Jetté indicated the company plans to take advantage of the CRTC’s new position regarding MVNOs on a call with analysts Wednesday, though he...

Forbearance means CRTC has no place in rate dispute: Bell

telecom | 01/10/2019 5:31 pm EST

The CRTC has no jurisdiction to determine the outcome of a disagreement over the rates BCE Inc. charges Iristel Inc. for wholesale access, because it chose to forebear from regulating legacy services,...

Iristel complains to CRTC about Bell rate increases

telecom | 01/04/2019 12:44 pm EST

Iristel Inc. says BCE Inc. has put in place “massive and unprecedented rate increases” for access to some of its infrastructure and is asking the CRTC to intervene. According to a Part 1 application filed with the CRTC in...

CRTC orders telecoms to block calls with ‘illegitimate’ IDs

telecom | 12/19/2018 1:05 pm EST

Telecoms will have to start blocking phone calls from numbers that don’t conform to “established numbering plans,” the CRTC said Wednesday. The new rule affects calls that look like they’re...

More than half of the world will be online by year-end: ITU

telecom | 12/10/2018 2:04 pm EST

The International Telecommunications Union (ITU) says for the first time...

Cogeco’s transition to new customer system drags down Q4

Media | 11/02/2018 4:52 pm EDT

Cogeco Inc.’s implementation of a new customer management system, which CEO Philippe Jetté said in a press release proved to be “more challenging than initially anticipated,” affected its Canadian subscriber counts in the fourth quarter. That made for lower...

Shaw feels the competitive heat on wireline

telecom | 10/25/2018 6:04 pm EDT

Shaw Communications Inc. reported wireline results for the fourth quarter that analysts characterized as...

ITPA asks CRTC to reconsider ending voice subsidy

telecom | 09/28/2018 3:34 pm EDT

The Independent Telecommunications Providers Association (ITPA) has filed a review-and-vary application with the CRTC, asking the regulator to bring back its landline subsidy. When the commission announced its $750 million...

Household spending on telecom services up 2%: CRTC

Media | 08/16/2018 5:30 pm EDT

Canadian households spent an average of $222.83 a month on communications services in 2016, the CRTC said...

Traffic stimulation in front of CRTC again with Iristel, Telus fight

telecom | 08/08/2018 5:22 pm EDT

Iristel Inc. and Telus Corp. are sparring in a pair of Part 1 applications...

Wholesale payphone service no longer mandated: CRTC

telecom | 04/20/2018 4:35 pm EDT

Canada’s biggest telcos will be able to stop providing wholesale service for payphones, the CRTC has...

Spike in complaints causing delays at CCTS, mid-year report outlines

Media | 04/10/2018 6:00 am EDT

Complaints by Canadians about their telecom services increased so much in...

CRTC calls out Iristel, but says no new regs in traffic stimulation case

telecom | 12/20/2017 5:40 pm EST

In separate decisions on Wednesday, the CRTC ordered Iristel Inc. to cease...

CRTC consulting on new nuisance call blocking proposals

telecom | 11/17/2017 3:00 pm EST

The CRTC launched a consultation Thursday requesting comment on new proposals for how its order to telecoms to block some nuisance calls should be implemented. A year ago, the regulator ordered...

Telus revenue, profit up 4 per cent each

telecom | 11/09/2017 7:52 pm EST

Telus Corp. reported revenue of $3.36 billion, up four per cent from the same quarter last year, in its third-quarter results released Thursday, while net income also increased 4.2 per cent to $370 million over that time. Wireless revenue saw a 6.1 per cent increase over last year’s Q3 to $1.95 billion, whereas wireline stayed relatively flat with one per cent increase to $1.48 billion, Telus said in the results for the three-month period ended Sept. 30. Net new wireless subscribers also continued to grow with 44,000 more over 2016’s third quarter, a net 124,000 new pre- and...

Cogeco revenue up, profits dip in Q4

telecom | 11/03/2017 4:27 pm EDT

In its quarterly results released on Friday, Cogeco Inc. reported overall revenues for the three-month...

Cell phone only households predict modern behaviour: MTM

telecom | 11/03/2017 4:21 pm EDT

Cell phone only households, meaning those that use only mobile phones and no landline, are growing across Canada and are a good indication of a series of modern habits, said a report published...

Freedom set to support older iPhones with spectrum rejig, deployment

telecom | 10/26/2017 5:37 pm EDT

Shaw Communications Inc. announced Thursday that it would move to redeploy...

Rogers unfazed by Freedom ‘Big Gig’ offer: CEO

telecom | 10/19/2017 4:34 pm EDT

Joe Natale isn’t worried about Shaw Communications Inc.’s move to offer its Freedom customers 10...

Telus gets $176M gov’t contract for landlines

telecom | 10/05/2017 3:46 pm EDT

OTTAWA — The federal government will pay Telus Corp. $176 million over seven years to replace 80,000 legacy landlines, the two parties announced at an event in Ottawa Thursday. Those landlines will be replaced with “modern, cost-effective and fully managed...

U.S. cloud-based office phone provider coming to Canada

telecom | 10/04/2017 5:51 pm EDT

United States cloud-based phone company Dialpad Inc. has launched in...

Service restored after cut cable cripples Bell, Telus network

telecom | 08/04/2017 11:15 am EDT

A cut cable crippled the shared network of BCE Inc. and Telus Corp. in...

Bell subs feel impact of ‘aggressive’ cable competition in Q2

telecom | 08/03/2017 2:22 pm EDT

BCE Inc. is hoping the second half of the year results in a boost for its...

Quebec class action over Bell rate increases to proceed

telecom | 07/19/2017 11:51 am EDT

The Quebec Superior Court has approved a class-action lawsuit against BCE Inc. for unilaterally changing the terms of contracts for its internet, landline, wireless and telephone services. The...

Cogeco expands U.S. biz with MetroCast buy

telecom | 07/10/2017 1:08 pm EDT

Cogeco Inc. is again expanding its U.S. footprint, with the announcement Monday that it would purchase...

Give four days’ notice before service disconnection, CRTC says

telecom | 07/06/2017 3:31 pm EDT

Telecommunications service providers must give customers a heads up of at least four business days before disconnecting or suspending a service to end users or another service provider, the CRTC said...

Consumer advocates request basic services rejig for affordability fund

telecom | 04/06/2017 5:32 pm EDT

A trio of consumer advocacy groups are asking the CRTC to revise December’s basic telecom services decision, stating in a review-and-vary application filed Wednesday that the regulator...

Telecoms bond over stirring proposals to shake up call spoofing

telecom | 03/03/2017 7:18 pm EST

Technologies identified by the CRTC as potential tools to combat spoofed and nuisance calls have promise, but barriers to their deployment mean they’re not likely to be put in place any time...

CRTC consulting on competitor quality of service regime

telecom | 02/23/2017 7:26 pm EST

The CRTC is asking for input on its competitor quality of service regime, used to monitor the services provided by incumbent telcos to smaller providers and ensure their quality is sufficient to enable the smaller companies to compete in the marketplace. In a notice Thursday, the regulator said the regime has been in place since 2005 and asked for comments on whether it “continues to be required and, if so, how it should be structured, taking into account recent changes in the telecommunications marketplace and the Commission’s regulatory measures.” It noted that the...

SaskTel says it’s ‘concerned’ by end of local voice subsidy

telecom | 02/13/2017 6:09 pm EST

Saskatchewan Telecommunications Holding Corp. said Monday that it is concerned about the CRTC’s December decision to eliminate the local voice subsidy in favour of a...

New area codes determined for Nfld, QC

telecom | 02/02/2017 5:57 pm EST

Ten-digit dialling will officially roll out in Newfoundland and Labrador next summer after the CRTC approved a new area code for the province. Already served by 709, the province will add the 879 area code as of Nov. 24,...

Nuisance call deadline extended

telecom | 02/02/2017 5:55 pm EST

The CRTC has changed the deadline for interventions in its consultation on measures to reduce caller ID spoofing and other ways of managing nuisance calls. Originally set for Feb. 8, the new deadline for...

National 911 operator could disrupt regional relationships: PSAP

telecom | 01/17/2017 11:14 pm EST

Forming a national consortium for the development of next-generation 911 (NG911) services would disrupt relationships formed under the current ILEC model, a British Columbia public-safety answer point...

CRTC should take charge in next-generation 911 rollout, regulator hears

telecom | 01/16/2017 11:17 pm EST

GATINEAU, Que. — The CRTC should take a leading role — at least temporarily — in co-ordinating the development of next-generation 911 services, the regulator heard Monday as it kicked off a week-long hearing into the future of the emergency call system. Making the transition to an environment where 911 call-takers, or public safety answering points (PSAPs), can receive communication other than voice (such as text, picture and video messages) needs outside guidance,...

CRTC consulting on nuisance calls decision

telecom | 01/09/2017 9:35 pm EST

The CRTC issued a call for comments Monday on its two-month-old decision to force telecoms to implement measures to reduce caller ID spoofing and offer services to manage nuisance calls. In November, the...

Iristel buys two small telecoms

telecom | 11/22/2016 10:28 pm EST

Iristel Inc. said Tuesday it has acquired two small telecoms, Toronto’s Trutel Inc. and Montreal’s Exelia Inc. "Our culture is not one filled with 'old phone guys' and neither is Trutel's or...

Iristel files complaint over Eastlink’s competition refusal

telecom | 11/22/2016 10:24 pm EST

Iristel Inc. has filed a complaint with the CRTC over what it says is a “refusal” of Bragg Communication Inc.’s Eastlink to “implement local competition”...

CRTC, FCC sign new anti-nuisance call agreement

telecom | 11/18/2016 5:24 pm EST

The CRTC announced Thursday a new memorandum of understanding with its counterpart in the United States to help combat unwanted calls. In a press release, the CRTC said the new formal agreement with the Federal...

CRTC orders telecoms to develop tools for blocking nuisance calls

telecom | 11/07/2016 10:07 pm EST

Telecom companies will soon be required to put in place measures to block “unwanted nuisance calls” on both wireless and wireline networks, the CRTC announced Monday. The regulator...

Rogers Unison expands to bigger businesses

telecom | 10/12/2016 6:38 pm EDT

Rogers Communications Inc. is expanding a service aimed at businesses that brings landline features to mobile. The company, which launched Rogers Unison for small businesses earlier this year, said in a press release Wednesday it...

Some TNW customers may be disconnected in Nov., CRTC warns

telecom | 09/23/2016 7:15 pm EDT

The CRTC has issued a consumer alert letting customers of Téliphone Navigata Westel Communications Inc. (TNW) know they may be disconnected in November. It said in...

Competition watchdog dings Comwave for misleading ads

telecom | 09/13/2016 7:47 pm EDT

Toronto-based Comwave Networks Inc. will fork out $360,000 for misleading ads that represented its Internet and home phone services as “unlimited,” the Competition Bureau said Tuesday. In a press...

CRTC limits special number porting zone to Vancouver

telecom | 08/26/2016 8:09 pm EDT

The CRTC has approved one but rejected another application on number portability. On Friday, the regulator released its decision on an application by Telus Corp. to “establish a special location porting zone (LPZ) within the Metro Vancouver area” so that residential and business subscribers can keep their phone numbers as they move within the area. “Implementation of the proposed LPZ would increase substitutability and competition between wireline, wireless and [Voice over Internet Protocol] telephone service providers operating within the Metro Vancouver...

CRTC consulting on disconnection practices

telecom | 08/18/2016 8:41 pm EDT

The CRTC is requesting comment on whether regulatory measures are required to prevent service interruptions after a dispute between two telecommunications providers in January. In a notice of consultation posted to its...

In business, landlines are going mobile

telecom | 08/02/2016 8:20 pm EDT

Over the course of the past year, several Canadian telecoms have introduced systems that allow small businesses to use their mobile phones with landline functionality, a move that highlights a shift away from landline services in...

Annotated guide on Deposit and Disconnection Code released

telecom | 07/26/2016 4:37 pm EDT

Four months after issuing its annotated guide to the CRTC’s wireless code, the Commissioner for Complaints for Telecommunications Services (CCTS) has put out one for the regulator’s...

CCSA sued for wrongful dismissal after Townsend departure

telecom | 07/07/2016 6:05 pm EDT

The Canadian Cable Systems Alliance (CCSA) is facing a lawsuit from former president and CEO Alyson Townsend, who is accusing the organization of wrongful dismissal. In a statement of claim filed in...

Telus allowed to dismantle radio-phone service in B.C.

telecom | 06/23/2016 7:57 pm EDT

The CRTC has given Telus Corp. permission to get rid of its radio-phone service in British Columbia. Radio-phone service is used in remote areas without landlines, the CRTC noted in its decision Thursday. Telus had argued that “the technology and infrastructure supporting the services are obsolete,” maintaining and repairing the services is difficult, and that “it incurs recurrent annual losses by providing the services.” The CRTC directed Telus to compensate affected customers with a one-time payment. Residential customers switching to satellite...

MTS shareholders back Bell acquisition

telecom | 06/23/2016 4:25 pm EDT

The shareholders of Manitoba Telecom Services Inc. have nearly unanimously approved its acquisition by BCE Inc. Of the just over 43 million votes cast, 99.66 per cent were in favour of the acquisition, according to...

Wall prefers SaskTel sale over public offering: report

telecom | 06/15/2016 4:04 pm EDT

Saskatchewan premier Brad Wall told reporters he would rather sell Saskatchewan Telecommunications Holding Corp. than take the company public and sell shares on the open market, Bloomberg...

Shaw readies for network enhancements with price hike

telecom | 06/08/2016 7:48 pm EDT

Shaw Communications Inc. will raise its rates starting Aug. 1, which will affect “select residential Internet, TV and phone plans,” the company said in a customer bulletin posted to its website....

CRTC considers regulations after lost telephone service case

telecom | 06/08/2016 6:00 pm EDT

The CRTC said it might consider preventative regulations after a dispute involving two phone service providers resulted in lost telephone service for 27,000 Canadian phone number holders. On Jan. 15,...

Xplornet goes national with VoIP home phone service

telecom | 06/08/2016 12:09 am EDT

Xplornet Communications Inc. said Tuesday it was introducing a new national home phone service, using voice-over-Internet-protocol (VoIP) to reach rural Canadians. The $20-per-month service is a...

Telus reports 911 call stats

telecom | 06/06/2016 11:09 pm EDT

Out of the more-than four million 911 calls sent across its wireless and wireline networks last year, Telus Corp. said 15 of them did not complete, the company disclosed. Telus reported the stats in its first 911...

Bell extends enterprise VoIP service to small business

telecom | 05/31/2016 5:34 pm EDT

BCE Inc.’s Total Connect VoIP service for enterprises is now available to small businesses in Ontario and Quebec. The company said Tuesday that previously, only large businesses and...

Experts say approval of Bell’s MTS acquisition likely

telecom | 05/02/2016 2:12 pm EDT

BCE Inc. announced Monday morning that it will purchase Manitoba Telecom Services Inc. in a $3.9 billion transaction that, if approved, will see the number of players in Manitoba’s telecom...

Rogers customer complaints down by 65%: CCTS

telecom | 03/29/2016 10:17 pm EDT

Rogers Communications Inc. experienced a nearly 65-per-cent drop in complaints accepted by the Commissioner of Complaints for Telecommunications Services (CCTS), according to the commissioner's mid-year report. Released Wednesday morning, the report said Rogers was the subject of 437 complaints during the six-month period of Aug. 1, 2015 to Jan. 31, 2016, down from 1,240 complaints during the same period a year earlier. Complaints about Rogers’ Fido brand also fell almost 23 per cent to 237 from 306 complaints over the latter half of 2015. In a press release, Rogers...