Newfoundland and Labrador will finally be rolling out the 879 numbering plan area (NPA) on Feb. 17, 2024, the CRTC announced Friday. The new area code had initially been approved back in 2017 but the commission discovered number exhaustion would not take place until 2028,...
ICA Microsystems Inc. is once again a participant in the Commission for Complaints for Telecom-Television Service (CCTS) after being suspended last April. The internet service provider had not supplied a customer with a refund as demanded by the CRTC agency. It later...
Wednesday was the deadline for interested intervenors to file their comments on the CRTC’s...
The CRTC has again extended its deadline for comments and replies on a...
Provincial public safety agencies are requesting...
To mark National Public Safety Telecommunicators Week, the Ottawa Police Service issued a news release...
The Commission for Complaints for Telecom-television Services (CCTS) found that complaints were up 12 per cent for the six months ending Jan. 31, according to its report released Tuesday.
Rogers Communications Inc. was tagged with the most complaints, 1,294, a 29 per cent...
The CRTC is worried about telephone number depletion and is suggesting that number pools be reduced to...
Ten-digit dialing is coming to a number of...
BCE Inc. is implementing a temporary embargo for next-generation 911 (NG911) onboarding and go-live...
The provinces of New Brunswick, Nova Scotia and Prince Edward Island were briefly without 911 service...
Starting Friday, callers across New Brunswick will have to begin using 10-digit dialing, and will have to...
The CRTC has missed a deadline for ruling if Telus Corp. can impose a 1.5...
The CRTC determined that 911 governing authorities can designate...
Telus Corp.'s plan to introduce a 1.5 per cent surcharge for new and...
The Public Interest Advocacy Centre and the National Pensioners Federation are calling on the CRTC to suspend Telus Corp.'s effort to put a 1.5 per cent surcharge on any...
In response to a CRTC request for information from BCE Inc.-subsidiary NorthwesTel, the company detailed...
The CRTC has denied a request from BCE Inc. to stay a 2021 commission order...
The Independent Telecommunications Providers...
Hydro Ottawa is returning to the telecom market with the launch of Hiboo...
As the CRTC is considering the funding structures for the planned rollout of so-called next generation 911 service (NG911) the non-profit Canadian Public Safety Operations Organization (CanOps) is asking the regulator to mandate that telecommunications service providers...
Telecom complaints fell by 26 percent in six months while disclosure issues...
The Federal Court of Appeal rejected an application by Iristel Inc. to...
The Federal Court of Appeal dismissed an application by Iristel Inc. to...
Several Canadian telecom companies have responded to the Russian invasion of Ukraine by temporarily...
BCE Inc. has acquired Quebec-based internet, telephone and television provider Ebox Inc., the incumbent...
The CRTC is calling for comments on proposed amendments to the Telecommunications Fees Regulations, it...
The CRTC has relaxed its rules for the reporting of the telephone frauds known as number porting and SIM...
A Superior Court of Quebec judge has authorized a class-action lawsuit...
An Ontario Superior Court judge has ruled that evidence by BCE. Inc. should remain on the record in a would-be class-action lawsuit against the incumbent and the province of...
While it is asking the CRTC for guidelines on how to comply with a recent...
The CRTC approved an application by its Interconnection Steering Committee...
BCE Inc. is arguing to the CRTC that it has...
The Public Interest Advocacy Centre (PIAC) said...
The CRTC fined an Ontario firm $42,000 for violating the Do Not Call List (DNCL) regulations, according to a Thursday decision released by the commission.
Smart Choice Window and Door Systems, a subsidiary of 2260948 Ontario Inc. was charged $2,000 for each of 21...
The CRTC approved the implementation of an overlay for area code 468 for the western Quebec region...
Canada’s telecommunications companies have begun implementing the STIR/SHAKEN technology in the CRTC’s effort to combat spoof and fraudulent...
A BCE Inc. subsidiary told the CRTC that approving...
The CRTC is fining a Toronto-based window manufacturing and repair company...
The CRTC approved the 2021 subsidy amounts for telecom providers operating...
The CRTC has approved a new area code for the region surrounding Montreal. In a decision issued Friday...
Ottawa and the surrounding eastern Ontario area will be getting a third...
Albertans will be introduced to a new area code in six months as part of a CRTC effort to meet the continuously growing demand for new telephone numbers. The new area code, 368, will gradually launch across the province...
The CRTC has approved an application from the Cochrane Telecom Services for the CRTC to refrain from regulating its residential services in Cochrane, Ont. In a Thursday decision, the regulator wrote that forbearance of regulation of CochraneTel "would be consistent with the Canadian telecommunications policy objectives " set out in the Telecommunications Act, and would be "unlikely to unduly impair the continuance of a competitive market for these services." The company filed a Part 1 application in April asking for the CRTC's forbearance on the 705-272 exchange in the town, meaning...
Cochrane Telecom Services has submitted an application to the CRTC requesting that the commission refrain from regulating its residential services in Cochrane, Ontario. The company filed a Part 1 with the CRTC Tuesday,...
The CRTC is directing BCE Inc. to allow Ontario-based home phone and internet provider Fibernetics Corp....
A BCE Inc. price increase on the unbundled local loop (ULL) service it...
An updated version of a class action lawsuit against BCE Inc. and the...
Ontario-based home phone and internet provider Fibernetics Corp. is calling on the CRTC to compel BCE Inc. to allow it to lease facilities so it can expand its landline phone service to eight new areas. In a Part 1 application posted on the CRTC website Monday, Cambridge-based Fibernetics says Bell has refused to sign a lease agreement for Inter-Exchange Private Line (IXPL) facilities despite the parties having signed many lease agreements in the past, with Bell insisting on another, redacted method for local network interconnection. Access to IXPL facilities is necessary for Fibernetics...
Ontario prisons are now allowing prisoners to call cell phones as well as landlines for free in response to the COVID-19 pandemic. According to a letter Ontario attorney general Sylvia Jones sent Monday to signatories of an...
The CRTC has given interim approval to BCE Inc.’s Northwestel application for urgent relief that will allow to it waive data overage charges for its cable and fibre-to-the-premises (FTTP) internet...
The Correctional Service of Canada is temporarily making calls free of charge for prisoners in Canada's...
The CRTC has upheld its decision to phase out a subsidy for landlines through 2021, and in a pair of decisions today rejected requests to maintain the subsidy for at least 10 years and to compensate...
There’s no firm timeframe for when Cogeco Inc. will roll out its new IPTV service, despite the cableco previously telling investors it would become available in 2019. Cogeco’s CEO Phillipe...
Prices for communications services are on a downward trend, according to new data from the CRTC, but spending on those goods are also on the rise. Those services are made up of mobile wireless (with unlimited voice and SMS...
The average Canadian household spent $233 a month on communication services in 2017, a $10.17 or 4.6 per cent increase from a year earlier, according to data from Statistics Canada released late last...
Iristel Inc. hasn’t provided enough evidence in a dispute with BCE Inc. to compel the CRTC to re-regulate some transport services, the commission said Wednesday. Iristel had asked the CRTC to...
The Ontario Superior Court has put a lawsuit launched by Iristel Inc. against Telus Corp. on hold while the CRTC settles a related dispute. The court granted a temporary stay in a decision Monday, stating that “the court has no jurisdiction over, or is not the appropriate forum, for the subject matter of this action,” which should be settled by the CRTC. Telus had requested the stay in the lawsuit brought forward by Iristel, asking for $135 million in withheld payments it said is owed to the company for terminating Telus’ customer calls. The CRTC is currently in the process of...
Cogeco Inc. has long been a vocal proponent of mandated mobile virtual operators in Canada, so it’s no...
The CRTC has no jurisdiction to determine the outcome of a disagreement over the rates BCE Inc. charges Iristel Inc. for wholesale access, because it chose to forebear from regulating legacy services,...
Iristel Inc. says BCE Inc. has put in place “massive and unprecedented rate increases” for access to some of its infrastructure and is asking the CRTC to intervene. According to a Part 1 application filed with the CRTC in...
Telecoms will have to start blocking phone calls from numbers that don’t conform to “established numbering plans,” the CRTC said Wednesday. The new rule affects calls that look like they’re...
The International Telecommunications Union (ITU) says for the first time ever, more than half the world’s population will be online by the end of the year.
The United Nations agency projects that 51.2 per cent of the world’s population, 3.9 billion people out of 7.7...
Cogeco Inc.’s implementation of a new customer management system, which...
Shaw Communications Inc. reported wireline results for the fourth quarter that analysts characterized as...
The Independent Telecommunications Providers Association (ITPA) has filed a review-and-vary application with the CRTC, asking the regulator to bring back its landline subsidy. When the commission announced its $750 million...
Canadian households spent an average of $222.83 a month on communications services in 2016, the CRTC said...
Iristel Inc. and Telus Corp. are sparring in a pair of Part 1 applications...
Canada’s biggest telcos will be able to stop providing wholesale service for payphones, the CRTC has...
Complaints by Canadians about their telecom services increased so much in...
In separate decisions on Wednesday, the CRTC ordered Iristel Inc. to cease...
The CRTC launched a consultation Thursday requesting comment on new proposals for how its order to telecoms to block some nuisance calls should be implemented. A year ago, the regulator ordered telecoms “to put in place measures to block unwanted nuisance calls on both wireless and wireline networks,” then two months later began consultations to figure out the best way for that to be done. In their responses, companies told the CRTC that the technologies it identified as potential tools to solve the problem have promise but there are barriers to their deployment. In its new...
Telus Corp. reported revenue of $3.36 billion, up four per cent from the same quarter last year, in its third-quarter results released Thursday, while net income also increased 4.2 per cent to $370 million over that time....
In its quarterly results released on Friday, Cogeco Inc. reported overall revenues for the three-month...
Cell phone only households, meaning those that use only mobile phones and no landline, are growing across Canada and are a good indication of a series of modern habits, said a report published...
Shaw Communications Inc. announced Thursday that it would move to redeploy...
Joe Natale isn’t worried about Shaw Communications Inc.’s move to offer its Freedom customers 10 gigabytes for $50, effectively turning away the idea that the move is a game changer in the industry.
The CEO of Rogers Communications Inc. said the new offer, which...
OTTAWA — The federal government will pay Telus Corp. $176 million over seven years to replace 80,000...
United States cloud-based phone company Dialpad Inc. has launched in...
A cut cable crippled the shared network of BCE Inc. and Telus Corp. in...
BCE Inc. is hoping the second half of the year results in a boost for its...
The Quebec Superior Court has approved a class-action lawsuit against BCE Inc. for unilaterally changing the terms of contracts for its internet, landline, wireless and telephone services. The...
Cogeco Inc. is again expanding its U.S. footprint, with the announcement Monday that it would purchase...
Telecommunications service providers must give customers a heads up of at least four business days before disconnecting or suspending a service to end users or another service provider, the CRTC said...
A trio of consumer advocacy groups are asking the CRTC to revise December’s basic telecom services decision, stating in a review-and-vary application filed Wednesday that the regulator...
Technologies identified by the CRTC as potential tools to combat spoofed and nuisance calls have promise, but barriers to their deployment mean they’re not likely to be put in place any time soon, companies told the regulator. The CRTC launched a consultation in January following a November order requiring telecoms put in place measures to block “unwanted nuisance calls” on both wireless and wireline networks. In interventions, which were due Wednesday, companies addressed the potential effectiveness of two standards that are currently in...
The CRTC is asking for input on its competitor quality of service regime, used to monitor the services provided by incumbent telcos to smaller providers and ensure their quality is sufficient to...
Saskatchewan Telecommunications Holding Corp. said Monday that it is concerned about the CRTC’s December decision to eliminate the local voice subsidy in favour of a...
Ten-digit dialling will officially roll out in Newfoundland and Labrador next summer after the CRTC approved a new area code for the province. Already served by 709, the province will add the 879 area code as of Nov. 24,...
The CRTC has changed the deadline for interventions in its consultation on measures to reduce caller ID spoofing and other ways of managing nuisance calls. Originally set for Feb. 8, the new deadline for...
Forming a national consortium for the development of next-generation 911 (NG911) services would disrupt relationships formed under the current ILEC model, a British Columbia public-safety answer point (PSAP) argued on the second day of the CRTC’s week-long hearing on NG911. The largest 911 PSAP — a service that provides emergency and non-emergency call-taking and dispatch services — in the province took a different position than others who argued for a national consortium to handle the transition to next-generation 911, which will allow 911...
GATINEAU, Que. — The CRTC should take a leading role — at least temporarily — in co-ordinating the development of next-generation 911 services, the regulator...
The CRTC issued a call for comments Monday on its two-month-old decision to force telecoms to implement measures to reduce caller ID spoofing and offer services to manage nuisance calls. In November, the...
Iristel Inc. said Tuesday it has acquired two small telecoms, Toronto’s Trutel Inc. and Montreal’s Exelia Inc. "Our culture is not one filled with 'old phone guys' and neither is Trutel's or...
Iristel Inc. has filed a complaint with the CRTC over what it says is a “refusal” of Bragg Communication Inc.’s Eastlink to “implement local competition”...
The CRTC announced Thursday a new memorandum of understanding with its counterpart in the United States to help combat unwanted calls. In a press release, the CRTC said the new formal agreement with the Federal...
Telecom companies will soon be required to put in place measures to block “unwanted nuisance calls” on both wireless and wireline networks, the CRTC announced Monday. The regulator...
Rogers Communications Inc. is expanding a service aimed at businesses that brings landline features to mobile. The company, which launched Rogers Unison for small businesses earlier this year, said in a press release Wednesday it...
The CRTC has issued a consumer alert letting customers of Téliphone Navigata Westel Communications Inc. (TNW) know they may be disconnected in November. It said in...
Toronto-based Comwave Networks Inc. will fork out $360,000 for misleading ads that represented its Internet and home phone services as “unlimited,” the Competition Bureau said Tuesday. In a press release, the bureau said Comwave agreed to pay $300,000 in administrative penalties as well as $60,000 to cover the costs of the investigation as well as “establish a corporate compliance program designed to help it avoid similar issues in the future.” According to the Competition Bureau, Comwave’s ads “misrepresented the charges...