The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports. The most recent spate of CLEC bankruptcies produced an interesting aftereffect. The phone calls had barely gone out to the bankruptcy trustees when the irate customers were telling their tales of woes to anyone who would listen. If that someone was connected with a newspaper or television station, so much the better.  Oh, the horror, the horror, they cried as they told how the failure of Axxent and Norigen had brought them to the brink of telephony terror. The owner of an Ottawa pizzeria stifled tears as she recounted how all of her business came over the phone. She would be ruined, she wailed. Others were quick to pick up the theme. There is no guarantee that current phone numbers will be transferred to the new carrier. Costs for printing new business cards and flyers will be prohibitive. The main culprits, of course, were the surviving LECs. They were so unreasonable that they did not just drop every little thing and devote themselves 24/7 to the concerns of these connectivity orphans. How could they? Didn’t they know who these customers were? Well, probably the telcos did. The customers are people who took a gamble on discount rates for phone, fax and Internet. They bet that a small CLEC would provide service equivalent or better than that of the ILECs or established CLECs for a fraction of the cost. They rolled snake eyes on that bet. Yet now they want to jump the queue and have established LECs give them preferential treatment. It is the height of hubris to expect those whose service was rejected not so many months ago to suddenly drop everything to provide replacement coverage. LECs have many loyal customers who expect timely service. Their devotion should be respected. The telcos should tell the refugees from the defunct firms to get to the end of the line. The CRTC has pledged to address the issue of continuity when a carrier defaults. It should do so in a manner that is best for the consumer and the industry, not in response to the bleats of a few smug whiners.