Even though a vast majority of Canadians believe their disputes with telcos are settled fairly, they still endorse the concept of a consumer bill of rights (CBOR), according to a new poll. A July 2003 survey commissioned by Decima Publishing Inc. and conducted by Decima Research Inc. polled more than 2,000 Canadians on their relationship with their telcos and whether they support a CBOR. The CRTC is currently conducting a proceeding on how ILECs should inform their subscribers about the existing rights and responsibilities (NL, July 2/03). When asked, "How familiar would you say you are with your rights and responsibilities with respect to your telephone company?", 63% of respondents say they are "very familiar" or "somewhat familiar." Residents of Manitoba and Saskatchewan register the highest familiarity, at 67%. The least familiar are British Columbians at 58%. Those surveyed were also asked whether the telcos handled disputes in a fair manner. Asked, "How much do you agree or disagree with the following statement: ‘Disputes with my telephone company are resolved fairly’?", 67% "agree completely" or "somewhat agree," while only 10% "disagree somewhat" or "disagree completely." Customer satisfaction with dispute resolution is highest in the Atlantic provinces, at 72% and lowest in B.C., at 61%. Telephony subscribers in Telus Corp. territory support the CBOR concept. Albertans register 60% support for the idea, while British Columbians come in at 58%. This comes as something of a surprise, since residents of B.C. do not say they are overwhelmingly happy with the resolution of disputes with their telco. Only 61% of British Columbians say their disputes are resolved fairly. Next door, 67% of Albertans agree with that statement. The speculation was that lower faith in dispute resolution would translate into support for a CBOR but that is not the case. Telephone customers in Bell Canada’s serving area are strong supporters of a CBOR. Two-thirds of Quebecers (66%) and 64% of Ontarians endorse the idea. Asked about resolution of disputes, 70% of Ontarians say they are solved fairly, with 65% of Quebecers answering the same way. Consumers in Aliant Telecom Inc. territory appear to feel their dealings with their telco obviate the need for a CBOR. Nearly three-quarters (72%) say their disputes are settled fairly. As such, support for a bill of rights is low, with only 59% backing a CBOR. People using the regional ILECs seem most content overall. Residents of Manitoba and Saskatchewan register great awareness of their rights and responsibilities, and 69% say disputes are settled fairly. Support for a CBOR is at 61%. The survey was conducted between July 10 and July 20 through the Decima teleVox, a national omnibus telephone survey conducted monthly by Decima Research. Results of the survey are based on a sample of 2,013 adult Canadians and are accurate to within +/- 2.2%, 19 times out of 20. For more information on the survey or to purchase an executive summary and/or the research data tables, please contact Publisher Mario Mota at (613) 230-1984 or email him at firstname.lastname@example.org.