The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports. There is often a disconnect between perception and reality. The results of two surveys done by Decima Research, highlighted in this issue, illustrate this clearly. Our lead story shows that Canadians are overwhelmingly satisfied with the level of competition in local wireline telephony. Nationally, more than 80% are happy with the way competition has rolled out. Those figures match the regional numbers from the Atlantic provinces and from Quebec/Ontario. Even heading west of the Ontario border, only 17% said they were unhappy with the competitive environment. That will come as a shock to CLECs struggling to gain a toehold in the market. How can folks in Brandon and Glace Bay and Nanaimo be happy with telephone competition when they haven’t experienced it? Perhaps it is the power of advertising. They see commercials for Sprint Canada or Allstream or Group Telecom without realizing that the telco’s service is not available in their area or is only for business customers. Perhaps they are factoring in other communication systems like wireless phones and the Internet. The results of this survey will be quoted and refuted at CRTC hearings for months to come. Our second survey points out that people are enthusiastic over a Do Not Call and a Do Not Spam registry but loath to pay for it. That is in part a natural reaction, since most citizens want national services but are reluctant to be taxed to support them. But the proposal put forward by the Canadian Marketing Association is quite reasonable. If this country, with its small population, wants a registry it must be prepared to underwrite that list. Whether the fee should be the five bucks the CMA advocates or a lesser amount can be determined at a later date. Individuals routinely pay user fees at airports, national and provincial parks, and on some highways. Corporations are on the hook for licence fees and similar expenditures. Sharing the burden of a new service only makes sense.