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Bell tops broadband speed tests, but falls in customer satisfaction survey

Media | 06/22/2018 5:06 pm EDT

In a pair of studies measuring home internet service this week, BCE Inc. was positioned at the two ends of the spectrum, topping out the list of fastest connections in Canada, but falling to near the bottom of the pack in customer satisfaction. Results of reports from PC Magazine and J.D. Power, the first measuring speed and the other customer satisfaction, were announced on Tuesday and Thursday, respectively. Bell came in with the fastest speeds on average, with a 115 Mbps PCMag “speed...

‘Alternative video’ services more satisfying than pay TV: study

Media | 06/08/2017 3:10 pm EDT

Non-traditional TV subscribers, such as those who use over-the-top (OTT) services, are more satisfied than those with traditional pay-TV subscriptions, a new J.D. Power survey suggested. Customers who participated in the company’s 2017 Canadian TV Provider Customer Satisfaction Study rated their satisfaction with the overall experience of alternative video services as a 7.58 on a 10-point scale, compared to a rating of 7.04 for traditional pay TV service, J.D. Power said in a Thursday...

Telus, Videotron lead in wireless network quality: study

telecom | 05/26/2017 3:52 pm EDT

Telus Corp. and Quebecor Inc.’s Videotron had the fewest reported problems on their networks in certain regions of the country, according to a new study by J.D. Power. Released Thursday, the...

Koodo, Virgin Mobile tops in wireless purchase satisfaction: study

telecom | 05/12/2017 2:53 pm EDT

Wireless customers are taking advantage of an improved online experience and increasingly making purchases over the Internet, according to the results of a study released Thursday. The percentage...

Wireless networks feeling strain from data usage: report

telecom | 05/26/2016 9:49 pm EDT

A new report from J.D. Power says customers’ increasing usage of wireless data is “stressing overall network quality performance.” Its Canadian Wireless Network Quality Study...

Big-box wireless customers ‘high risk’: study

telecom | 05/13/2016 8:43 pm EDT

Consumers who shop at big-box stores are more likely to purchase unlocked phones and are more likely to switch wireless providers, according to results of a study released Thursday. Half of the customers who buy phones from...

Fibre Internet customers more satisfied, says market study

Media | 06/24/2015 7:22 pm EDT

The proportion of Canadians connected to the Internet by fibre is rising and these people are more satisfied with their Internet service than others, according to market research data released Thursday. J.D. Power and Associates said in press release that its most recent study of Internet service satisfaction in the country showed 18 per cent of Canadians reporting a fibre-optic connection, up from 15 per cent a year earlier. Internet customers on fibre reported a satisfaction level of 698 out of 1,000, J.D. Power said. Those getting Internet through cable had a satisfaction score of...