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Rogers reorganizes consumer unit, two execs leaving

telecom | 06/20/2017 6:28 pm EDT

Rogers Communications Inc.’s chief customer officer, Deepak Khandelwal, and chief brand officer Dale Hooper have decided to leave the company, as those two departments get rolled into a single unit, Rogers said. The new consumer unit will include the previous customer experience, consumer business and brand divisions, it said. Khandelwal and Hooper will depart by the end of June and the expanded consumer unit will be headed by Dirk Woessner, the company said. There will also be other changes to the executive line-up. Lisa Durocher has been named to the newly-created role of chief...

Rogers logging in to Twitter for customer care

telecom | 09/15/2016 6:40 pm EDT

Rogers Communications Inc. is taking to Twitter Inc.’s social media service to allow its customers to connect with its support representatives.  The partnership, announced in a Thursday press release, will allow Rogers and customers of its Fido flanker brand to directly connect to live care team representatives without having to follow the Twitter page, as Twitter builds out its business support features. Rogers said it is joining a “select group of global companies who are the first to offer this new service to customers.” “Our mission is to...

Rogers program raises pre-hearing questions about affordability

telecom | 04/07/2016 9:33 pm EDT

OTTAWA — Other major Internet service providers may be compelled to follow in the footsteps of Rogers Communications Inc. and offer cheap Internet packages for low-income earners, according to...

Wind responsible for 72.5% of code breaches last year: CCTS

telecom | 12/01/2015 10:49 pm EST

Wind Mobile had 422 confirmed breaches of the CRTC’s wireless code last year, or 72.5 per cent of the total compiled by the Commission for Complaints for Telecommunications Services (CCTS) in...

Deepak Khandelwal moving to Rogers from Google

telecom | 10/29/2014 4:06 pm EDT

Deepak Khandelwal will become new chief customer officer at Rogers Communications Inc., the company said in a press release Tuesday. Khandelwal is currently vice-president of global customer experience at Google Inc. and will...