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CRTC demands NG911 network upgrade by 2020

telecom | 06/01/2017 6:06 pm EDT

The CRTC has started the clock on next-generation 911 (NG911) services, directing the country’s telcos to ready their networks to fully support sending emergency information via text, photo or video messages by the end of 2020. Incumbent local exchange carriers (ILECs) must be ready to switch over to an Internet protocol-based network to provide 911 voice service by the end of June 2020 and text-to-911 service by the end of December 2020, the commission said in a Thursday decision. “The safety of Canadians is largely dependent on timely and efficient access to emergency services....

CRTC should take charge in next-generation 911 rollout, regulator hears

telecom | 01/16/2017 11:17 pm EST

GATINEAU, Que. — The CRTC should take a leading role — at least temporarily — in co-ordinating the development of next-generation 911 services, the regulator heard Monday as it kicked off a week-long hearing into the future of the emergency call system. Making the transition to an environment where 911 call-takers, or public safety answering points (PSAPs), can receive communication other than voice (such as text, picture and video messages) needs outside guidance,...