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TAGGED AS 911

CRTC issues best practices for 911 use by multi-line telephone systems

telecom | 09/26/2022 5:12 pm EDT

The CRTC has approved the recommendations of the Emergency Services Working Group (ESWG) of the regulator's Interconnection Steering Committee, and is directing telecom...

CRTC approves CISC working group report on location technology

telecom | 09/02/2022 5:06 pm EDT

Friday the CRTC approved a report from the CRTC Interconnection Steering Committee (CISC) regarding handset-based location technology. The report itself came from CISC’s Emergency Services Working Group (ESWG). Locating an emergency is a vital part of the data needed by...

Tories demand action on 988, Liberals say outreach is ongoing

telecom | 05/13/2022 3:02 pm EDT

The Conservatives kept up their pressure on the government to implement a...

CRTC approves Telus NG911 Local Government Service Agreement

telecom | 05/05/2022 5:43 pm EDT

The CRTC has approved Telus Corp.’s revisions to next-generation 911...

Telus wants CRTC to reclassify small ILECs for NG911 service, asks for suspension of funding consult

telecom | 04/28/2022 5:16 pm EDT

Telus Corp. is asking the CRTC to reclassify small incumbent local exchange carriers (SILECs)  as originating...

CRTC seeks comments on next-gen 911 deployment

telecom | 03/08/2022 3:32 pm EST

The CRTC is seeking comments on funding for the rollout of next-generation 911 (NG911) service, according...

Shaw backs delay of STIR/SHAKEN implementation

telecom | 11/09/2021 1:51 pm EST

Shaw Communications Inc. has added its voice to those calling for deferral of the implementation of the STIR/SHAKEN condition.  In a Nov. 8 letter to the CRTC, the parent company of Freedom Mobile Inc. says technical issues involving enhanced 911 (E911) and next...

Municipally-owned B.C. SILEC asks CRTC for relief from NG911 requirements 

telecom | 11/05/2021 2:37 pm EDT

A municipally-owned small incumbent local exchange carrier (SILEC) in...

Bell wary of New Brunswick’s proposed NG911 system

telecom | 07/14/2021 6:34 pm EDT

BCE Inc. has filed an intervention with the CRTC saying New Brunswick’s plan for how it would like to adapt its next-generation 911 (NG911) services may not be the best approach.  According to Bell’s intervention, the...

Local RCMP raises security concerns over New Brunswick NG911 clarification application with the CRTC

telecom | 07/13/2021 6:42 pm EDT

The New Brunswick RCMP is raising concerns to the CRTC that the province’s proposal for how it would like to adapt its next-generation 911 (NG911) services could put RCMP...

Emergency services affected by service outage, Rogers confirms

telecom | 07/08/2019 5:18 pm EDT

The wireless service outage that began on  Sunday and affected the...

Bell to overhaul Manitoba public safety comms

telecom | 08/13/2018 2:28 pm EDT

BCE Inc. has won the contract to replace Manitoba’s aging public safety communications service, a...

Big Three face lawsuit over 911-location tech

telecom | 08/07/2018 4:05 pm EDT

A Colorado-based company is suing BCE Inc., Telus Corp. and Rogers Communications Inc. for allegedly violating its patents involving technology used to locate mobile phones for 911 service. TracBeam LLC filed a statement of...

CRTC backtracks on aspects of NG911 decision

telecom | 05/28/2018 4:18 pm EDT

The CRTC has changed its mind when it comes to a distinction it initially drew between primary and...

Text-with-911 incompatible with WiFi calling: CRTC

telecom | 01/05/2018 4:05 pm EST

In a step towards its goal of upgrading Canada’s 911 network by 2020, the CRTC published a decision on Friday which recommended that wireless service providers default all 911 calls to the cellular networks whenever possible....

CRTC sets new notification rules for 911 service outages

telecom | 10/27/2017 4:40 pm EDT

The CRTC has ordered landline and wireless service providers to implement new recommendations regarding 911 service outage notifications. They have three months to implement the recommendations made by a working group, the regulator said in a Friday decision. The new rules involve “stakeholder responsibilities; triggers and timelines for initial, follow-up, and service restoration notifications; mechanisms for notification (i.e. telephone, email); maintenance of up-to-date contact information; escalation processes; plans for notifying the public of alternative means to seek emergency...

NG911 could be costly, unreliable due to CRTC definition: PSAPs

telecom | 08/30/2017 2:36 pm EDT

A group of police departments and emergency authorities that run public safety answering points (PSAPs), or 911 call centres, is telling the CRTC that a distinction it drew between primary and...

Service restored after cut cable cripples Bell, Telus network

telecom | 08/04/2017 11:15 am EDT

A cut cable crippled the shared network of BCE Inc. and Telus Corp. in...

Give four days’ notice before service disconnection, CRTC says

telecom | 07/06/2017 3:31 pm EDT

Telecommunications service providers must give customers a heads up of at least four business days before disconnecting or suspending a service to end users or another service provider, the CRTC said...

CRTC demands NG911 network upgrade by 2020

telecom | 06/01/2017 6:06 pm EDT

The CRTC has started the clock on next-generation 911 (NG911) services, directing the country’s telcos to ready their networks to fully support sending emergency information via text, photo or video messages by the end of 2020....

National 911 operator could disrupt regional relationships: PSAP

telecom | 01/17/2017 11:14 pm EST

Forming a national consortium for the development of next-generation 911 (NG911) services would disrupt relationships formed under the current ILEC model, a British Columbia public-safety answer point (PSAP) argued on the second day of the CRTC’s week-long hearing on NG911. The largest 911 PSAP — a service that provides emergency and non-emergency call-taking and dispatch services — in the province took a different position than others who argued for a national consortium to handle the transition to next-generation 911, which will allow 911...

CRTC should take charge in next-generation 911 rollout, regulator hears

telecom | 01/16/2017 11:17 pm EST

GATINEAU, Que. — The CRTC should take a leading role — at least temporarily — in co-ordinating the development of next-generation 911 services, the regulator...