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TAGGED AS 911

CRTC adopts interim basic 911 features for remote regions, pushes NG911 deadlines 

telecom | 03/14/2024 5:42 pm EDT

The CRTC is delaying transition of next-generation 911 (NG911) services in certain regions, having found that telecoms in areas with basic emergency services (B911) cannot...

Calgary 911 operator charged with leaking information

telecom | 01/26/2024 4:44 pm EST

A 911 operator in Calgary has had three charges laid against her in a corruption investigation, local police have said. Mariana Buonincontri was arrested on Thursday and will appear in court on March 7. Calgary police first became aware in December 2022 that sensitive...

Eatrides pledges to support minority language 911 services

telecom | 01/26/2024 12:23 pm EST

CRTC chair Vicky Eatrides has promised to look into recent problems with...

CRTC to investigate lack of French 911 service

telecom | 01/23/2024 5:30 pm EST

The CRTC has sent letters on Jan. 22 to interested parties to try to get to the bottom of two incidents...

Nuisance calls still plaguing 911 system, fining abusers proposed

telecom | 01/10/2024 4:46 pm EST

Misuse of 911 continues to be a problem for emergency service providers...

Consortium seeks contingency for NG911 rollout in B.C. amid tight timelines

telecom | 01/09/2024 5:46 pm EST

A consortium working toward the successful implementation of...

Telecoms oppose remedies in NG911 Part 1 applications

telecom | 11/16/2023 2:37 pm EST

The major telecommunications companies in Canada oppose suggestions that they pay for pre-production testing of next-generation 911 (NG911) technology. They laid out the specifics in interventions regarding two Part 1 applications. The City of Calgary filed its...

Calgary leads PSAP fight for N911 testing

telecom | 10/12/2023 3:43 pm EDT

The City of Calgary, on behalf of other stakeholders across the nation, is seeking a CRTC decision in...

BC government seeks higher standards for NG911 deployment

telecom | 09/21/2023 1:41 pm EDT

The province of British Columbia has filed a Part 1 application with the...

CRTC orders Videotron to pay Bell 911 service fees despite protest over duplicative costs

telecom | 09/11/2023 4:50 pm EDT

The CRTC denied Quebecor Inc.’s request for...

UPDATED: Several stakeholders tell CRTC about MLTS systems for 911/988

telecom | 06/23/2023 6:19 pm EDT

The CRTC received a raft of responses on its notice of consultation on 911...

CRTC seeks information on Bell’s NG911 embargo

telecom | 06/19/2023 4:35 pm EDT

The CRTC has sent a letter to BCE Inc.’s Bell Canada demanding to know why the telecom imposed an...

CRTC opens proceeding into 911 and 988 calls from MLTS

Internet and Governance | 05/23/2023 3:00 pm EDT

Tuesday the CRTC announced it was beginning a proceeding into emergency...

Parliamentarians decry lack of French 911 service

telecom | 04/26/2023 5:16 pm EDT

MPs from both sides of the House of Commons were upset that 911 service was not available to a...

TBayTel granted delay in rollout of 10-digit dialing

telecom | 03/22/2023 3:41 pm EDT

The CRTC Wednesday approved a proposal by TBayTel Inc. that it be permitted to delay the implementation...

CRTC issues best practices for 911 use by multi-line telephone systems

telecom | 09/26/2022 5:12 pm EDT

The CRTC has approved the recommendations of the Emergency Services Working Group (ESWG) of the regulator's Interconnection Steering Committee, and is directing telecom...

CRTC approves CISC working group report on location technology

telecom | 09/02/2022 5:06 pm EDT

Friday the CRTC approved a report from the CRTC Interconnection Steering...

Tories demand action on 988, Liberals say outreach is ongoing

telecom | 05/13/2022 3:02 pm EDT

The Conservatives kept up their pressure on the government to implement a...

CRTC approves Telus NG911 Local Government Service Agreement

telecom | 05/05/2022 5:43 pm EDT

The CRTC has approved Telus Corp.’s revisions to next-generation 911...

Telus wants CRTC to reclassify small ILECs for NG911 service, asks for suspension of funding consult

telecom | 04/28/2022 5:16 pm EDT

Telus Corp. is asking the CRTC to reclassify small incumbent local exchange carriers (SILECs)  as originating...

CRTC seeks comments on next-gen 911 deployment

telecom | 03/08/2022 3:32 pm EST

The CRTC is seeking comments on funding for the rollout of next-generation 911 (NG911) service, according to a notice issued Tuesday.  The commission wants to allocate money from the National Contribution Fund (NCF). When telecom service providers (TSPs) filed tariff...

Shaw backs delay of STIR/SHAKEN implementation

telecom | 11/09/2021 1:51 pm EST

Shaw Communications Inc. has added its voice to those calling for deferral of the implementation of the...

Municipally-owned B.C. SILEC asks CRTC for relief from NG911 requirements 

telecom | 11/05/2021 2:37 pm EDT

A municipally-owned small incumbent local exchange carrier (SILEC) in...

Bell wary of New Brunswick’s proposed NG911 system

telecom | 07/14/2021 6:34 pm EDT

BCE Inc. has filed an intervention with the CRTC saying New Brunswick’s plan for how it would like to adapt its next-generation 911 (NG911) services may not be the best approach.  According to Bell’s intervention, the...

Local RCMP raises security concerns over New Brunswick NG911 clarification application with the CRTC

telecom | 07/13/2021 6:42 pm EDT

The New Brunswick RCMP is raising concerns to the CRTC that the province’s proposal for how it would like to adapt its next-generation 911 (NG911) services could put RCMP...

Emergency services affected by service outage, Rogers confirms

telecom | 07/08/2019 5:18 pm EDT

The wireless service outage that began on  Sunday and affected the...

Bell to overhaul Manitoba public safety comms

telecom | 08/13/2018 2:28 pm EDT

BCE Inc. has won the contract to replace Manitoba’s aging public safety communications service, a...

Big Three face lawsuit over 911-location tech

telecom | 08/07/2018 4:05 pm EDT

A Colorado-based company is suing BCE Inc., Telus Corp. and Rogers Communications Inc. for allegedly violating its patents involving technology used to locate mobile phones for 911 service. TracBeam LLC filed a statement of...

CRTC backtracks on aspects of NG911 decision

telecom | 05/28/2018 4:18 pm EDT

The CRTC has changed its mind when it comes to a distinction it initially drew between primary and...

Text-with-911 incompatible with WiFi calling: CRTC

telecom | 01/05/2018 4:05 pm EST

In a step towards its goal of upgrading Canada’s 911 network by 2020, the CRTC published a decision on Friday which recommended that wireless service providers default all 911 calls to the cellular networks whenever possible. With the increase in Canadians using WiFi-enabled calling services offered by wireless providers, the Emergency Services Working Group of the CRTC Interconnection Steering Committee explored the issue of connectivity with 911 operators. It found that, when using WiFi calling, there could be a number of circumstances where new features of 911 calling in Canada were...

CRTC sets new notification rules for 911 service outages

telecom | 10/27/2017 4:40 pm EDT

The CRTC has ordered landline and wireless service providers to implement new recommendations regarding 911 service outage notifications. They have three months to implement the recommendations...

NG911 could be costly, unreliable due to CRTC definition: PSAPs

telecom | 08/30/2017 2:36 pm EDT

A group of police departments and emergency authorities that run public safety answering points (PSAPs), or 911 call centres, is telling the CRTC that a distinction it drew between primary and...

Service restored after cut cable cripples Bell, Telus network

telecom | 08/04/2017 11:15 am EDT

A cut cable crippled the shared network of BCE Inc. and Telus Corp. in...

Give four days’ notice before service disconnection, CRTC says

telecom | 07/06/2017 3:31 pm EDT

Telecommunications service providers must give customers a heads up of at least four business days before disconnecting or suspending a service to end users or another service provider, the CRTC said...

CRTC demands NG911 network upgrade by 2020

telecom | 06/01/2017 6:06 pm EDT

The CRTC has started the clock on next-generation 911 (NG911) services, directing the country’s telcos to ready their networks to fully support sending emergency information via text, photo or video messages by the end of 2020. Incumbent local exchange carriers (ILECs) must be ready to switch over to an Internet protocol-based network to provide 911 voice service by the end of June 2020 and text-to-911 service by the end of December 2020, the commission said in a Thursday decision. “The safety of Canadians is largely dependent on timely and efficient access to emergency services....

National 911 operator could disrupt regional relationships: PSAP

telecom | 01/17/2017 11:14 pm EST

Forming a national consortium for the development of next-generation 911 (NG911) services would disrupt relationships formed under the current ILEC model, a British Columbia public-safety answer point...

CRTC should take charge in next-generation 911 rollout, regulator hears

telecom | 01/16/2017 11:17 pm EST

GATINEAU, Que. — The CRTC should take a leading role — at least temporarily — in co-ordinating the development of next-generation 911 services, the regulator...